Shipping & Returns
Summary of Shipping Options
Sweaty Betty ships from London to all parts of the USA & Canada.
|Shipping Options||Price||Estimated Shipping Time||Trackable|
|Standard Shipping||Free||3-6 Business Days||Yes|
|Express Shipping||$30||1-3 Business Days||Yes|
|Express Shipping (orders over $300)||Free||1-3 Business Days||Yes|
|Click & Collect||Free||1-3 Business Days||Yes|
- Gift cards will be sent via USPS, no postage will be charged and no signature is required.
- Our sales are popular so delivery times maybe affected due to high demand. Contact our Customer Care Team on 1-855-773-3400 or firstname.lastname@example.org if you have any queries about your order.
- We do not ship to P.O. Boxes. All orders are sent to the USA & Canada via UPS, so please ensure to provide a valid street address for delivery.
Standard shipping and handling charges are free.
Once your parcel has been dispatched from our warehouse, we will send you an email notification to let you know it's on its way. You will also receive an email from the shipping carrier, with a link to track your parcel. Please allow 3-6 business days for your package to arrive.
Standard shipping parcels will not be delivered on Saturday, Sunday or government holidays.
Express shipping and handling charges are $30 and FREE on all orders over $300.
Once your package has been dispatched from our warehouse, we will send you an email to let you know it's on its way. Please allow 1-3 business days for your package to arrive. A signature will be required on receipt of your order.
Express shipping parcels will not be delivered on Saturday, Sunday or government holidays.
During Sale periods we are not able to offer express shipping.
Import Duties & Taxes
Sweaty Betty pays all import duties and taxes on your behalf. In the rare event that the charges are passed on to you, contact us with proof of payment and we will reimburse you immediately.
What If I'm Not In When The Parcel Arrives?
If your order is sent via Standard Shipping or Express Shipping (UPS), the driver will leave a card so that you can arrange a more convenient delivery time.
Collect From Local Shop
The collect from local shop service is free of charge.
Sweaty Betty's collect from local shop service allows you to have your items shipped to either the Flatiron, Madison Avenue, West Hollywood, Venice, Santa Monica, San Francisco, Palo Alto, Newport Beach, Tribeca, Greenwich or Aspen shops free of charge. Items must be picked up in person from the shop by yourself or a nominated friend.
Collect in five simple steps:
- Place your order online
- Select the 'collect from local shop' delivery option
- Select the shop you wish your items to be delivered to at checkout, find your local Sweaty Betty shop.
- We will send you an email notification to inform you when your items are ready to collect
- Collect your items from your local shop
We aim to have your items ready for you to collect in your chosen shop within 1-3 business days and will keep you updated on the progress of your order by email, informing you of the date and time your items will be ready. Orders that are not collected within 2 weeks will be returned to the Sweaty Betty warehouse and will be refunded. Please do not forget to check the opening times of your local Sweaty Betty shop.
Each order is for your own personal, non-commercial use.
Resale of any Sweaty Betty product without the explicit, written consent from Sweaty Betty is strictly prohibited. Multiple orders representing what Sweaty Betty deems to be commercial quantities will not be accepted.
Please note that for business purposes each item requested constitutes an individual order. Wherever possible we will attempt to consolidate multiple orders in one shipment and on one invoice. Due to business requirements, however, orders may be shipped over several days in multiple packages.
If you are ordering more than one item, your goods may be sent to you in instalments.
We will not charge you until the goods leave our warehouse and we will only charge you postage once per order, no matter how many parcels we send you.
Sweaty Betty reserves the right to cancel any part of your order if a product is no longer available. You will not be charged for unshipped items and no compensation will be paid in such cases.
All products are imported into the USA.
If you wish to ship your order outside of the USA, please use the flags at the top of the page to navigate to our UK website.
We understand that you may occasionally want to return items that are not suitable and are very happy to help you choose a replacement item or offer a full refund.
We are happy to offer a refund on any full price or sale items returned to us in perfect condition, within 30 days of receipt of order, with proof of purchase.
If you return an item after the 30 days of receipt of order, the item can only be exchanged for a credit note.
Faulty items may be returned at any time. This does not affect your statutory rights.
Refunds will be credited to the original card that was used for purchase. If you decide to refund a gift we can't prevent the card-owner knowing.
How To Return An Item
You will receive a receipt/invoice in your parcel. It is very important when you return an item that you include the tear-off returns slip, which can be found on the right hand side of your invoice. If you are unable to do this, please print out your order details from the website or your order confirmation email and indicate which items you are returning and include this in the parcel.
If the items you wish to return have been delivered in separate parcels please return them to us in one parcel with the corresponding return sections. By doing this we will be able to process your refund faster.
- Please complete the returns section on the front of your invoice using the returns codes listed.
- Enclose this form with the unwanted items in the reusable Sweaty Betty mailing bag.
- Attach the enclosed self-adhesive SmartLabel returns label to the outside of your package. If your items were delivered in separate packages please return them to us in one package. If you have misplaced your SmartLabel returns label then please contact customer care on 1-855-773-3400 or email email@example.com.
- For your records, take note of your tracking number from the return label included in your package. Then please, contact customer care on 1-855-773-3400 or email firstname.lastname@example.org who can assist you with tracking your return.
- Then simply drop off your return package at a US Postal Service mailbox or post office. Using Sweaty Betty's pre-paid SmartLabel, returns are free of charge.
Please note that when sending a return, the parcel is your responsibility until it reaches us. Always retain proof of postage.
You may also return items to your local Sweaty Betty shop for a refund or exchange in conjunction with our previously stated returns policy.
If you are returning your order from Canada. Please note that you are responsible for the cost of your return, we recommend sending your items by tracked shipping.
Tracking Your Return Parcel
For your records, take note of your tracking number from the return label included in your package. Then please, contact customer care on 1-855-773-3400 or email email@example.com who can assist you with tracking your return.
Once our warehouse has received your returned items we will credit the card used to pay for the order and send you a confirmation email.
Please allow at least 2-3 working days for the refund to appear in your account. Please note that depending on your bank this may take up to 10 days.
How To Order Replacement Items
In order to get your replacement items to you as conveniently as possible we are happy to offer a free shipping service on your replacement order. Please contact Customer Care to arrange this.
Please note that discount codes can only be used once, so if a code was used on your original order please advise Customer Care.
Please return the items you do not wish to keep by following the "how to return an item" guide above. Once we have received the returned items, we will refund the amount originally charged for these items immediately.