Sweaty Betty Gift Card
Details
https://www.sweatybetty.com/us/shop/sweaty-betty-gift-card-GIFTV_Grey.html
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Gift Card Type
Rated 1 out of
5
by
bummedbirthday from
Birthday Giftcard Gone Wrong
I purchased this giftcard as a surprise for my friend's upcoming birthday. I should note she lives in the UK, I'm from the US. However, seeing that they service both areas, and double checking that on the dropdown top right, I thought nothing of purchasing $150 giftcard to send her way and surprise her. Upon her opening it, she is fully and truly unable to make use of it because it was not purchased in the UK!? What?? So if a giftcard isn't bought from the exact same area, the other person can't use it? Is that the same for US as well? Like if bought in Cali for say NC also can't use it? What is this madness. So essentially it's just floating about there unable to be used, and I'm shocked. I also see there's issues with some people purchasing sale items with it even though it clearly stated one could, and I would absolutely not want her to have run into that issue either. I wonder if anybody else has had this issue and feel totally rug ripped out from under feet the same way I do? :( Bummed.
Date published: 2023-01-10
Rated 1 out of
5
by
HP2064 from
Friend never received her card
I ordered a $100 gift card for a friend's birthday. She loves SB by the way.
I was told it was emailed, but she never received it. She checked her spam folder as well as her junk folder.
I have been trying to contact SB via email since December 16 (chat is not working) with only an automated response saying that the website is overwhelmed.
I understand that there is no refund for the gift cards. Can Sweaty Betty at least let me know what to do next? At this point, I am out of $100 and my friend is bummed she didn't get her gift card.
I shop Sweaty Betty quite often, but at this point, I am unsatisfied with customer service.
Date published: 2022-12-27
Rated 5 out of
5
by
GiftBuyer22 from
A great gift idea!
My sister was over the moon with her Gift Card, as a fellow fan of SB. She used it in the recent sale and saved so much! Given the reviews, we were worried that it wouldn't work on sale items or with promos BUT IT DOES!
Date published: 2022-08-02
Rated 3 out of
5
by
Harry1576 from
Just a heads up- doesn’t arrive in that little bag
It is what it is. However mine didn’t arrive in any presentation bag, just a piece of paper. Not a great way of presenting a gift with no bag.
Date published: 2022-03-23
Rated 1 out of
5
by
LizB2022 from
So annoyed
This truly is the biggest rip off, as everyone has already said you cannot use with sale items. So I chose to get full priced leggings and a full priced vest, but because they have that as making up their “fit kit” an automatic discount goes on, so I cannot buy it unless I buy separately, meaning I have to pay for two lots of postage. Every gift card I have ever had has always worked as an equivalent for cash, sale or not, and I cannot believe they can get away with it. I for one will be shouting it from the roof tops and telling people to avoid like the plague!
Date published: 2022-01-04
Rated 4 out of
5
by
Helen in London from
Gift Card - error solution
I did experience the Gift Card Pending error mentioned in some other reviews below when trying to use my gift card online, but I e-mailed customer services with my code who corrected the issue and responded within a couple of hours and I was then able to complete the purchase - which was all sale items, so seems some of the other reviews are incorrect.
Date published: 2022-01-04
Rated 4 out of
5
by
Lou2283 from
Gift voucher - sale items confusion
After reading these reviews and unsuccessfully being able to use my gift card online on a sale item I went to my local store to check with them and they said absolutely, you can use on sale items, and I have made a purchase without issue. I told the sales person about the reviews here and my issues with using the gift card online. They said if you have any issues contact customer service because you absolutely should be able to purchase sale items with a gift voucher.
Date published: 2022-01-02
Rated 5 out of
5
by
monmon from
Last Minute Saviour
The new digital gift cards are great, look so sleek and sent to recipient straight away!
Date published: 2021-12-29
Additional Information
<!--begin-bvseo-questions-->
<!--begin-questions-->
<div id="bvseo-questionsSection">
<div class="bvseo-question-answer" data-questionid="6870963">
<h2 class="bvseo-question">
I have tried several times to buy a gift voucher from this site but it won&rsquo;t let me. Would you like me to take my custom elsewhere?&nbsp;
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Sarah sings</div>
<div class="bvseo-answer" data-answerid="6240400">
We're so sorry to hear that you've experienced some difficulties when trying to purchase a gift voucher online, please do reach out to our customer care team so that they can assist you.
<div class="bvseo-author">Answered by: TeamSB @ Oxford</div>
<div class="bvseo-pubdate">Date published: 2020-09-25</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="6782296">
<h2 class="bvseo-question">
Hi, do you have an e-gift card option? also do you let people add personal messages if sending to a friend as a gift?&nbsp;
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Mother Fit</div>
<div class="bvseo-answer" data-answerid="6166805">
Unfortunately we do not offer e-gift cards currently, only physical gift cards on our US website (in USD) and on our UK website (in GBP). It isn't possible to add a personal message currently, but thank you for sharing this feedback as we continue to improve our website!
<div class="bvseo-author">Answered by: TeamSB @ Customer Care</div>
<div class="bvseo-pubdate">Date published: 2020-11-11</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="6779613">
<h2 class="bvseo-question">
do you offer electronic gift cards?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: KazzaH</div>
<div class="bvseo-answer" data-answerid="6158384">
We don't offer e-gift cards at the moment, just physical gift cards that can be shipped to you. These are available for purchase on our UK site in GBP, and our US site in USD.
<div class="bvseo-author">Answered by: TeamSB @ Customer Care</div>
<div class="bvseo-pubdate">Date published: 2020-11-11</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="6768060">
<h2 class="bvseo-question">
Hi, I live in the Uk and I want to send a gift card to someone in USA. Is there an electronic one available?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Marie J</div>
<div class="bvseo-answer" data-answerid="6150595">
We don't offer electronic gift cards at the moment, but we do have physical gift cards available to purchase on both our UK and US website. If you toggle your country to US in the top right of your screen (desktop) or at the bottom of the menu (mobile), you will be able to select United States instead of United Kingdom, and access our US gift cards. The link is: https://www.sweatybetty.com/us/shop/gifts/gift-cards/sweaty-betty-gift-card-GIFTV_Grey.html. Hope this helps!
<div class="bvseo-author">Answered by: TeamSB @ Customer Care</div>
<div class="bvseo-pubdate">Date published: 2020-11-11</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="6759569">
<h2 class="bvseo-question">
Can I print off the voucher immediately?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Mandy ytioiyt</div>
<div class="bvseo-answer" data-answerid="6142602">
Unfortunately you cannot immediately print out vouchers purchased online. These vouchers are sent out from our warehouse and include our lovely gift card holders, and therefore have the same delivery times as ordering any other products online from us. The quickest way to purchase a gift card from us is to purchase one in your nearest Sweaty Betty store. https://www.sweatybetty.com/shop-finder
<div class="bvseo-author">Answered by: TeamSB @ City</div>
<div class="bvseo-pubdate">Date published: 2020-11-11</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="6695628">
<h2 class="bvseo-question">
Hi! Is the best way to give a &pound;75 voucher to buy a &pound;50 and &pound;25 one separately? Thanks
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Lausj</div>
<div class="bvseo-answer" data-answerid="6102028">
At the moment we don't sell gift vouchers for &pound;75, so buying one for &pound;50 and one for &pound;25 sounds like the perfect solution.
<div class="bvseo-author">Answered by: TeamSB</div>
<div class="bvseo-pubdate">Date published: 2020-07-06</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="6672369">
<h2 class="bvseo-question">
How do I activate my gift cards that I have received in the post.
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: narky</div>
<div class="bvseo-answer" data-answerid="6078898">
Your gift card should be activated and ready to use in-store or online when you receive it. Please contact our customer care team directly if you need any assistance in redeeming the gift card.
<div class="bvseo-author">Answered by: TeamSB</div>
<div class="bvseo-pubdate">Date published: 2020-06-22</div>
</div>
</div>
</div>
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