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Rated 1 out of 5 by Cristi from Do not buy Same happened to me, i add the gift card but when i placed the order they have taken 140£ from my credit card! And seing the reviews its quite worrying as no answer from them.
Date published: 2020-07-03
Rated 1 out of 5 by cakeeater from Gift Card very dissapointing £50 gift card ordered for a friend's birthday, only to be emailed several days later to say the order had been cancelled, with no reason given. Tried to contact customer service but not taking calls and chat not available. Very disappointing customer service, left with no alternative but to buy a competitor ecard, which was super easy by comparison.
Date published: 2020-06-09
Rated 1 out of 5 by NNNNN from DO NOT BUY I literally own everything SB has ever made, and all I can say is DO NOT BUY this gift card at any cost. I mistakenly bought a 100 dollar gift for my sister after chatting with customer service for ages to find out the fine details of the process as I had read some worrying reviews. First, you cannot use it unless you have it activated which seems to be taking very long. Most worryingly my sister has found out that the 100 dollars has to be used ALL AT ONCE and any unspent amount is wasted, which is not only absolutely ridiculous as a policy but is also surely an illegal business practice. Had I known I would have obviously bought 10 10 dollar gift cards. Extremely disgusted that the lady on the chat did not think to mention this to me during our extremely long conversation, and am shocked it is not mentioned on this page. I would give it 0 stars if I could, and will avoid buying from SB altogether in the future.
Date published: 2020-06-09
Rated 1 out of 5 by Katy_L from Appauling service! I ordered a gift card for £100 on 5th April. I have been charged for this immediately and no gift voucher has materialised. I have emailed 3 times, done live chat twice and nobody can tell me where my voucher is or when it will arrive. Have essentially had £100 stolen from me by this company. I am crying with frustration that nobody will get back to me and I am £100 out of pocket! Never been so disgusted in my life!!!!
Date published: 2020-04-21
Rated 1 out of 5 by pastel painter from gift card I ordered £40.00 of gift card vouchers in multiples of £10.00. I was told 3 days later that my order had been cancelled with no explanation. further communication indicated that they had run out of £10.00 vouchers. Points to consider: There are a limited choice of vouchers on the website so multiples of £10.00 need to be used. Because of this they must be used considerably more than others - time to consider your stock levels. Now too late for a birthday - great!
Date published: 2020-04-18
Rated 1 out of 5 by Helen62 from Gift Card Not being accepted as Pending!! Received a gift card but seems I’m not able to use it to make a purchase online as it is deemed to be pending. What a waste as I’m not near a shop and the Namaska vest I want to buy is only available on online! Come on Sweaty Betty get your act together taking money on false pretences will give you a bad name and you will find customers will just go elsewhere. Warning for anyone looking to buy or asking to receive a gift card - DON’T.
Date published: 2020-03-07
Rated 1 out of 5 by Beanyyyyyyyy from Gift card Same issue gift card pending very annoying and time consuming
Date published: 2020-01-24
Rated 1 out of 5 by IvyKG from expiry date wasn't clear Very disappointed that the Sweaty Betty vouchers run out after a year... It was not very clear that I only had one year to spend them. I do not live in the country and have tried to order things with it abroad but suffered delivery problems - now I am back in the UK I thought I could use them, but have found that they have all run out. All I can say is if you give gift cards as a present be aware that they only last one year and that this is a strict policy. I have two vouchers gone to waste :(
Date published: 2020-01-01
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