Free delivery on all orders to the {countryname}
Details on all our {countryname} delivery options:
Estimated shipping time:
5 working days
- After placing your order, please allow 5 working days for us to prepare, ship and deliver your order.
- During sales, we’re busier than usual - please allow a little bit more time.
- Please note that we use a different delivery service for UK Highlands, Islands and Northern Ireland - see below.
Tracking:
Yes, you’ll be able to track your order!
- Once we ship your order, you’ll get a confirmation email + tracking number.
- On the day of delivery, we'll send you a message to let you know your 2-hour delivery window. (You can reschedule or or add delivery instructions if needed.)
Estimated shipping time:
3 working days
- After placing your order, please allow 3 working days for us to prepare, ship and deliver your order.
- During sales, we’re busier than usual - please allow a little bit more time.
- Please note that we use a different delivery service for UK Highlands, Islands and Northern Ireland - see below.
Price:
- £6.
Tracking:
Yes, you’ll be able to track your order!
- Once we ship your order, you’ll get a confirmation email + tracking number.
- On the day of delivery, we'll send you a message to let you know your 1-hour delivery window. (You can reschedule or or add delivery instructions if needed).
Our delivery partner:
DPD
Estimated shipping time:
5 working days
- Choose a local Sweaty Betty shop to collect from (sorry, not our Harrods, John Lewis, Selfridges or Bicester locations).
- We’ll hold your order for 2 weeks - after that, we’ll return it and refund you.
Tracking:
- We’ll send you an email once your order has arrived in store.
Get £20 store discount when you collect your purchase:
- See something you like while you’re in store? We’ll give you a £20 discount for any £50+ purchase during your visit.
Estimated shipping time:
3 working days
- Choose a local Waitrose shop to collect from.
- Bring your Ready to Collect email and ID to the Waitrose Customer Collection point.
- We’ll hold your order for 7 days - after that, we’ll return it and refund you.
Price
- Whilst our Sweaty Betty stores are temporarily closed, we are offering FREE Click + Collect from your local Waitrose shop for a limited time.
Tracking:
- We’ll send you an email once your order has arrived in store.
Estimated shipping time:
5 working days
- After placing your order, please allow 5 working days for us to prepare, ship and deliver your order.
- During sales, we’re busier than usual - please allow a little bit more time.
Tracking:
- We’ll send you an email once your order is on its way, but you won’t be able to track the delivery.
Got a question for us? Visit our FAQs for answers to common queries.
Have a question about your order? Please contact our Customer Care team.
Delivery options for {countryname}
Got a question for us? Visit our FAQs for answers to common queries.
Have a question about your order? Please contact our Customer Care team.
Delivery options for {countryname}
Details on all our UK delivery options:
Got a question for us? Visit our FAQs for answers to common queries.
Have a question about your order? Please contact our Customer Care team.
Not quite right?
Return your items, free of charge.
Pre-paid return postage is included in all orders to the {countryname}.
We are happy to offer a refund on items in perfect condition and with proof of purchase. Once you receive your items, you can return them within 45 days.
We’ve extended our usual 45-day returns period. Purchases made between Nov 6th to Dec 18th 2020 can be returned by Jan 31st, 2021.
If you don’t have the form and returns label from your order package, you can:
1. Download a returns form here - please provide your order information and include it with your returned items, to allow us to process your refund quickly.
2. Visit our page on Royal Mail to get a new pre-paid postage label.
You can return items purchased online and in-store to any of our Sweaty Betty shops (excluding department stores and outlets). Please bring your returns form or purchase receipt, and your original payment method so we can process your refund.
Items bought in department stores can only be returned to that store, in accordance with their refund policy.
Items bought in outlet stores can only be returned to outlet stores.
You can exchange items purchased online and in-store to any of our Sweaty Betty shops (excluding department stores and outlets), with proof of purchase.
We’re not able to offer exchanges outside of a store. If you’d like to send your items to us, please follow the returns procedure to get a refund on your original item, and create a separate order for your new item.
Items returned without a receipt (including gifts) will be eligible for exchange at any of our Sweaty Betty shops (excluding department stores and outlets).
You will need to provide proof of purchase, such as the order number (if purchased online) or the customer account details (if purchased in-store).
After the 45 day returns period, your items are still eligible for exchange at any of our Sweaty Betty shops (excluding department stores and outlets).
You will need to provide proof of purchase, such as the order number (if purchased online) or the customer account details (if purchased in-store).
We are sorry to hear your Sweaty Betty order wasn't quite as you expected.
Faulty items may be returned at any time. This does not affect your statutory rights.
- Please contact Customer Care with details about the items you would like replaced, and any discount codes you used to purchase it.
- Customer Care will help you place an order for a replacement item. In order to get your replacement items to you as quickly as possible we are happy to offer a free Next Day Delivery service on your new order.
- Please return the items you do not wish to keep (see the Returns procedure above). Once received, we’ll send you a refund to your original payment method.
Got a question for us? Visit our FAQs for answers to common queries.
Have a question about your order? Please contact our Customer Care team.
Not quite right?
Return your items, free of charge.
Pre-paid return postage is included in all orders to {countryname}.
We are happy to offer a refund on items in perfect condition and with proof of purchase. Once you receive your items, you can return them within 45 days.
We’ve extended our usual 45-day returns period. Purchases made between Nov 6th to Dec 18th 2020 can be returned by Jan 31st, 2021.
You can exchange items purchased in store and online to any of our Sweaty Betty shops (excluding department stores and outlets).
We’re not able to offer exchanges outside of a store.
Our stores aren’t able to offer refunds for items purchased online. Please follow the online returns procedure above.
You can exchange it for another item or for a gift voucher. Please contact Customer Care and we will be happy to help you make the exchange.
We are sorry to hear your Sweaty Betty order wasn't quite as you expected.
- Please contact Customer Care with details about the items you would like replaced, and any discount codes you used to purchase it.
- Customer Care will help you place an order for a replacement item.
- Please return the items you do not wish to keep (see the Returns procedure above). Once received, we’ll send you a refund to your original payment method.
Got a question for us? Visit our FAQs for answers to common queries.
Have a question about your order? Please contact our Customer Care team.
Not quite right?
You can send your items back to us from {countryname} (shipping cost not included).We are happy to offer a refund on items in perfect condition and with proof of purchase. Once you receive your items, you can return them within 45 days.
We’ve extended our usual 45-day returns period. Purchases made between Nov 6th to Dec 18th 2020 can be returned by Jan 31st, 2021.
You can exchange it for another item or for a gift voucher. Please contact Customer Care and we will be happy to help you make the exchange.
We are sorry to hear your Sweaty Betty order wasn't quite as you expected.
- Please contact Customer Care with details about the items you would like replaced, and any discount codes you used to purchase it.
- Customer Care will help you place an order for a replacement item.
- Please return the items you do not wish to keep (see the Returns procedure above). Once received, we’ll send you a refund to your original payment method.
Got a question for us? Visit our FAQs for answers to common queries.
Have a question about your order? Please contact our Customer Care team.