Free delivery on all orders to the {countryname}
Details on all our UK delivery options:
Estimated shipping time:
5 working days
- After placing your order, please allow 5 working days for us to prepare, ship and deliver your order.
- During sales, we’re busier than usual - please allow a little bit more time.
- Please note that we use a different delivery service for UK Highlands, Islands and Northern Ireland - see below.
Tracking:
Yes, you’ll be able to track your order!
- Once we ship your order, you’ll get a confirmation email + tracking number.
- On the day of delivery, we'll send you a message to let you know your 2-hour delivery window. (You can reschedule or or add delivery instructions if needed.)
Estimated shipping time:
3 working days
- After placing your order, please allow 3 working days for us to prepare, ship and deliver your order.
- During sales, we’re busier than usual - please allow a little bit more time.
- Please note that we use a different delivery service for UK Highlands, Islands and Northern Ireland - see below.
Price:
- Orders under £150 - £6.
- Orders over £150 - FREE!
Tracking:
Yes, you’ll be able to track your order!
- Once we ship your order, you’ll get a confirmation email + tracking number.
- On the day of delivery, we'll send you a message to let you know your 1-hour delivery window. (You can reschedule or add delivery instructions if needed).
Our delivery partner:
DPD
Estimated shipping time:
3 working days
- Choose a local Sweaty Betty shop to collect from.
- We will send you an email notification to inform you when your items are ready to collect.
- We'll hold your order for 4 weeks and after that we'll return it and refund you. Please check the opening times of your local Sweaty Betty shop here.
Sweaty Betty's Click and Collect service allows you to have your items delivered to your local shop free of charge. This service is available for all products and from all Sweaty Betty shops, except our Harrods and Selfridges concessions as well as John Lewis stores.
Estimated shipping time:
3 working days
- Choose a local Waitrose shop to collect from.
- Bring your Ready to Collect email and ID to the Waitrose Customer Collection point.
- We’ll hold your order for 7 days - after that, we’ll return it and refund you.
Tracking:
- We’ll send you an email once your order has arrived in store.
Estimated shipping time:
7-10 business days
- After placing your order, please allow 7-10 business days for us to prepare, ship and deliver your order.
- During sales, we’re busier than usual - please allow a little bit more time.
Got a question for us? Visit our FAQs for answers to common queries.
Have a question about your order? Please contact our Customer Care team.
Delivery options for {countryname}
Got a question for us? Visit our FAQs for answers to common queries.
Have a question about your order? Please contact our Customer Care team.
Delivery options for {countryname}
Details on all our {countryname} delivery options:
Got a question for us? Visit our FAQs for answers to common queries.
Have a question about your order? Please contact our Customer Care team.
Not quite right?
Return your items, free of charge.
Returns postage is free for all orders to the {countryname}.
We are happy to offer a refund on items in perfect condition and with proof of purchase. Once you receive your items, you can return them within 45 days. For orders placed on 28th October onwards, we’re accepting returns until 31st January.
If you don’t have the original form from your order package, you can download a replacement form here.
Please fill in your order information and include it with your returned items, to allow us to process your refund quickly.
If you want to return items from different orders, please send them as separate packages. This makes it easier for us to process your return and means you’ll get your refund faster.
For items purchased in-store:
- Items bought at any of our Sweaty Betty shops can be returned to any shop (excluding department stores and outlets).
- Items bought in department stores can only be returned to that store in accordance with their refund policy.
- Items bought in outlet stores can only be returned to outlet stores.
For items purchased online:
- Items purchased online and paid with debit/credit card or PayPal can also be returned in store.
- Items paid with Klarna cannot be processed in our stores - please follow the online returns steps above.
Please bring your store receipt/online returns form and your original payment method so we can process your refund.
You can exchange items purchased online and in-store to any of our Sweaty Betty shops (excluding department stores and outlets), with proof of purchase.
We’re not able to offer exchanges outside of a store. If you’d like to send your items to us, please follow the returns procedure to get a refund on your original item, and create a separate order for your new item.
Please contact our Customer Care team who would love to help you with any of your return queries.
Items returned without a receipt (including gifts) will be eligible for exchange.
You will need to provide proof of purchase, such as the order number (if purchased online) or the customer account details (if purchased in-store).
After the 45 day returns period, your items are still eligible for exchange at any of our Sweaty Betty shops (excluding department stores and outlets).
You will need to provide proof of purchase, such as the order number (if purchased online) or the customer account details (if purchased in-store).
If the purchase was paid by Gift Card, our Customer Care team will email you with an online Gift Card with your refund.
For other gift card return enquiries, please contact our Customer Care team.
We are sorry to hear your Sweaty Betty order wasn't quite as you expected.
Faulty items may be returned at any time. This does not affect your statutory rights.
- Please contact Customer Care with details about the items you would like replaced, and any discount codes you used to purchase it.
- Customer Care will help you place an order for a replacement item. In order to get your replacement items to you as quickly as possible we are happy to offer a free Next Day Delivery service on your new order.
- Please return the items you do not wish to keep (see the Returns procedure above). Once received, we’ll send you a refund to your original payment method.
Got a question for us? Visit our FAQs for answers to common queries.
Have a question about your order? Please contact our Customer Care team.
Not quite right?
Return your items, free of charge.
Returns postage is free for all orders to {countryname}.
We are happy to offer a refund on items in perfect condition and with proof of purchase. Once you receive your items, you can return them within 45 days.
If you don’t have the original form from your order package, you can download a replacement form here.
Please fill in your order information and include it with your returned items, to allow us to process your refund quickly.
If you want to return items from different orders, please send them as separate packages. This makes it easier for us to process your return and means you’ll get your refund faster.
You can exchange it for another item or for a gift voucher. Please contact Customer Care and we will be happy to help you make the exchange.
We are sorry to hear your Sweaty Betty order wasn't quite as you expected.
- Please contact Customer Care with details about the items you would like replaced, and any discount codes you used to purchase it.
- Customer Care will help you place an order for a replacement item.
- Please return the items you do not wish to keep (see the Returns procedure above). Once received, we’ll send you a refund to your original payment method.
Got a question for us? Visit our FAQs for answers to common queries.
Have a question about your order? Please contact our Customer Care team.
Not quite right?
You can send your items back to us from {countryname} (shipping cost not included).You can exchange it for another item or for a gift voucher. Please contact Customer Care and we will be happy to help you make the exchange.
We are sorry to hear your Sweaty Betty order wasn't quite as you expected.
- Please contact Customer Care with details about the items you would like replaced, and any discount codes you used to purchase it.
- Customer Care will help you place an order for a replacement item.
- Please return the items you do not wish to keep (see the Returns procedure above). Once received, we’ll send you a refund to your original payment method.
Got a question for us? Visit our FAQs for answers to common queries.
Have a question about your order? Please contact our Customer Care team.