Tap to zoom
Rated 1 out of 5 by Katy_L from Appauling service! I ordered a gift card for £100 on 5th April. I have been charged for this immediately and no gift voucher has materialised. I have emailed 3 times, done live chat twice and nobody can tell me where my voucher is or when it will arrive. Have essentially had £100 stolen from me by this company. I am crying with frustration that nobody will get back to me and I am £100 out of pocket! Never been so disgusted in my life!!!!
Date published: 2020-04-21
Rated 1 out of 5 by pastel painter from gift card I ordered £40.00 of gift card vouchers in multiples of £10.00. I was told 3 days later that my order had been cancelled with no explanation. further communication indicated that they had run out of £10.00 vouchers. Points to consider: There are a limited choice of vouchers on the website so multiples of £10.00 need to be used. Because of this they must be used considerably more than others - time to consider your stock levels. Now too late for a birthday - great!
Date published: 2020-04-18
Rated 1 out of 5 by Helen62 from Gift Card Not being accepted as Pending!! Received a gift card but seems I’m not able to use it to make a purchase online as it is deemed to be pending. What a waste as I’m not near a shop and the Namaska vest I want to buy is only available on online! Come on Sweaty Betty get your act together taking money on false pretences will give you a bad name and you will find customers will just go elsewhere. Warning for anyone looking to buy or asking to receive a gift card - DON’T.
Date published: 2020-03-07
Rated 1 out of 5 by Beanyyyyyyyy from Gift card Same issue gift card pending very annoying and time consuming
Date published: 2020-01-24
Rated 1 out of 5 by IvyKG from expiry date wasn't clear Very disappointed that the Sweaty Betty vouchers run out after a year... It was not very clear that I only had one year to spend them. I do not live in the country and have tried to order things with it abroad but suffered delivery problems - now I am back in the UK I thought I could use them, but have found that they have all run out. All I can say is if you give gift cards as a present be aware that they only last one year and that this is a strict policy. I have two vouchers gone to waste :(
Date published: 2020-01-01
Rated 1 out of 5 by Libby C from Gift cards My husband bought me £75 of vouchers for Christmas. However I have tried several times to use them but I keep getting a message saying ‘gift card pending’. Why is this happening? I have 4 items in my basket just awaiting payment.
Date published: 2019-12-31
Rated 1 out of 5 by One blonde ninja from Infuriating I was given 6 vouchers of varying denominations for my birthday. Not one worked when I came to use them online. By the time I was issued with new voucher codes to use I’d missed my Black Friday discount! Took customer service days go reply to email. I live in SB clothing, it is fantastic, but the gift voucher system is far from ideal. So disappointed!
Date published: 2019-12-13
Rated 1 out of 5 by Jen in VA from Expires in 6 months I ordered a gift card in December as a Christmas gift. While the packaging is indeed nice, I was not at all pleased to see the "gift card" had a hand-written date of June, meaning my gift was going to expire in 6 months. I have a hard time believing this business practice is legal.
Date published: 2019-01-14
- bvseo_sdk, dw_cartridge, 18.2.0, p_sdk_3.2.0
- CLOUD, getReviews, 7ms
- reviews, product