Frequently Asked Questions
We are sad to confirm that the pandemic has caused us to close our 12 US stores.
We’ve loved being part of the community and we look forward to seeing you soon in Nordstrom and online at sweatybetty.com.
Be sure to join our Instagram community of Betties @sweatybetty for free workouts + wellness tips.
We are sad to confirm that the pandemic has caused us to close our 12 US stores so Click + Collect is no longer available.
In this unsettling time we want to make you feel good, well and strong. We will be working with a variety of wellbeing and fitness experts to provide you with recipes, workouts, wellbeing tips and more to make you smile. We are all in this together. Follow us at @sweatybetty for more.
Online we accept Visa, MasterCard, American Express, Delta/Connect or Maestro, PayPal, Apple Pay and Klarna. We do not accept cheques or cash.
Verified by Visa and MasterCard SecureCode are services that protect your card details with a personal password, designed especially for customers who shop online for extra security. They allow you to create your own password, which only you know, to use every time you shop online using these cards.
You need to register your card with a password. You only need to do this once, then whenever you use the card to shop online you will be asked to enter the password when you check out.
You can do this as part of the check out process. When you confirm your order you may be asked by your bank if you wish to register your card. If you click yes, you will be directed to the bank’s website in order to do so. Alternatively you can contact the issuer of your card directly to register the card.
We do try to keep the website up to date, however sometimes items sell out really quickly. We understand this can be frustrating, so when this happens we will try our best to offer you another choice or let you know if it's coming back in stock.
Items on pre-order are usually new products that we want to give you the chance to get your hands on before they come in stock. You won't be able to receive these immediately, but we will give you a clear estimate of how long you have to wait.
We sell gift cards on the US site only. These are redeemable online. Unfortunately, we do not currently offer gift cards on our Canadian site.
Gift cards can be redeemed online as a method of payment at the checkout. You will need to enter the gift card number when prompted during the checkout. Please note no change will be given when using a gift card for an amount exceeding the order value.
Please note that if you order from Canada, your order total will be calculated in Canadian dollars.
We do not ship to P.O. Boxes. All orders are sent to the USA via DHL, so please ensure to provide a valid street address for shipping.
Once we have received your returned items, we will send you a confirmation email and your refund will be issued to your original payment method. (Please allow some extra days for your payment provider to credit your account.)
If the purchase was originally made by Gift Card, our Customer Care team will email you with an online Gift Card with your refunded balance.
Please allow some extra time for us to process your refund - we are experiencing some delays in processing your returns and refunds as we have had to make some changes at our warehouse to keep our teams safe. Thank you for your patience.
Through the Online Returns Portal, you are able to send items back to us with several services and locations to choose from.
We aim to give you a choice of return methods through trusted, local carriers which track your returned items, so you have peace of mind.
In the US this service is provided by our partner ReBOUND. In Canada, this service is provided by our partner Global-E.
There’s no need to cancel your return. We will only process your refund once you physically return your parcel.
Yes, find our full size guide [here](https://www.sweatybetty.com/us/size-guide).
Short length is approximately 29.5” (75cm), regular length is approximately 31.5” (80cm) and long length is approximately 33.5” (85cm). See our size guide for further advice. Please note that these are approximate lengths only, there are slight variations.
We offer support for every single sport in cup sizes from A - F cup. Our tops only offer light support, so we would only recommend them for low impact activities if you are under a C cup otherwise you could cause irreversible damage to your boobs.
We don't have a specific maternity range, but a lot of mums-to-be wear Sweaty Betty because our fabrics are so stretchy. They are particular fans of our jumpsuits and yoga pants.
All of our clothes have washing guidelines. Though one tip! Don't wash our technical fabrics with fabric conditioner as it clogs up the pores and stops the fabric from ‘wicking’ the sweat away from your skin. For more information, please head to the specific product page.
We source manufacturers and suppliers from all around the world. Please see our [fabric guide](https://www.sweatybetty.com/us/guides/fabric-guide) for more information on our fabrics. We take care to ensure that they not only comply with the Sweaty Betty brand guidelines, but also International laws regarding working conditions. All of our Sweaty Betty clothes are designed by our own London-based design team.
It's safe to say we are fabric obsessed, to the extent if we can't find it, we make it. Technical, performance enhancing, sweat-wicking, 100% opaque, we have them all and more. Find out more [here](https://www.sweatybetty.com/us/guides/fabric-guide).
Primarily so that we can contact you if there is a problem with your order. We will also contact you to let you know our latest news or special offers, however if you do not wish to hear from us you can easily unsubscribe. The quickest way to do this is to unsubscribe is to go to the bottom of your latest Sweaty Betty e-mail, click unsubscribe and you will be taken off our e-mail list.
To use a valid promotional/discount code you can either enter it into the promotional code box on the “my bag” or "checkout" page and click on apply. If you have a catalogue you will find your promotional/discount code on the back cover.
Unfortunately once you have placed and confirmed your order we are unable to honor your discount code. This must be entered in while at the check-out before you enter in your payment details.
First, check if you are on the correct regional website for the region you are shipping to. It is most likely that your offer code is not working because it has either expired or it is not a valid discount code. We suggest you check the dates on your catalogue as well as check you have entered in your discount code correctly. Many of our offer codes are also for one use only and will not be valid for a second use.
Unfortunately only one offer is valid at a time.
Sweaty Betty 251 W 30th Street Office 314 NYC New York 10001 USA
We're sorry to hear you're unhappy, but if for any reason you are dissatisfied with the service you have received, please contact us. We do need to know if things do go wrong so we can continue to improve our customer experience.
Please contact us by visiting our Contact Us page.
You can sign up for catalogues and mailings by signing into your account. Once you are logged in, go to your 'personal details' page, you can opt in or out of receiving catalogues and mailings there.
Sorry no! Sweaty Betty is only available in our beautiful shops, we don't offer franchises.
Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 205,000 online stores and has more than 85 million users globally.
Pay later in 4 will allow you to spread the cost of your purchase over 4 equal payments. The payment for each installment will automatically be collected from the debit or credit card you entered at checkout. Your first installment will be collected when your order is confirmed by Sweaty Betty and installments 2, 3 and 4 are scheduled 30, 60 and 90 days later, respectively.
To use Pay later in 4 you must be at least 18. Whilst this option is widely promoted, Pay later in 4 is subject to your financial circumstances. When choosing Pay later in 3, our assessment will not affect your credit rating.
Klarna is unique and offers Pay later in 4 based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 4 by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
If you want to make a purchase with Klarna using Pay later in 4, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Although Pay later in 4 is widely promoted it is not always universally available. The Pay later in 4 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability. Please ensure the details used in the purchase process are correct, especially your billing information.
Payment for your Pay later in 4 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second, third and fourth instalments are collected 30, 60 and 90 days, respectively, after the first instalment.
As soon as Sweaty Betty have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
Klarna will automatically attempt to collect your payment for your Pay later in 4 purchase at Sweaty Betty from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
Payment information is processed securely by Klarna. No card details are transferred to or held by Sweaty Betty. All transactions take place via connections secured with the latest industry standard security protocols.
No, this is not currently possible for Pay later in 4 purchases.
Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at Klarna.com.
Once Sweaty Betty has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.