Visit our FAQs for answers to common queries.
Questions? We'd love to help. Send us a message and our Customer Care Team will be in touch as soon as they can, ideally within 3-5 working days.
If you have already emailed our Customer Care team and haven’t received a response, please don’t worry as we are doing everything in our power to respond to you again as soon as possible. In the meantime, we have included some information below to help you:
If your query is about a delivery, please check your tracking link as our carriers will have the most up to date information about your order. Visit our Delivery & Returns page for further information.
If your email is about a return or a refund, we are processing these as quickly as possible. Please allow up to 20 working days from the date of return to receive your refund.
Chat with Us
Talk to one of our dedicated SB agents directly through our website!
We're available to see to your every need Monday to Friday 10am - 10pm and Saturday and Sunday 11am - 6pm (GMT).
When our team is available, an orange chat bubble will appear on the right hand side of your screen. Press this to start chatting with our team.
Free Virtual Personal Shopping (UK/IE only)
Shop from the comfort of your own home with our new Virtual Personal Shopper experience. Click here to find out more.
Press, Influencer + Ambassador Enquiries
For all Press, Influencer and Ambassador enquirires, email: email@example.com
Write to us
UK: Sweaty Betty Support Office, Fulham Green
69 - 79 Fulham High Street, London