We are experiencing a higher volume of contacts than usual, so it may take a little longer than normal to get back to you. We would love to help so please be reassured that our experts will respond to your query as soon as we can.
Visit our FAQs for answers to common queries.
Questions? We'd love to help. Send us a message and our Customer Care Team will be in touch as soon as they can, ideally within 3-5 working days.
If you have already emailed our Customer Care team and haven’t received a response, please don’t worry as we are doing everything in our power to respond to you again as soon as possible. In the meantime, we have included some information below to help you:
If your query is about a delivery, please check your tracking link as our carriers will have the most up to date information about your order. Unfortunately, most carriers are experiencing delays due to the lockdown restrictions. It can take up to 10 working days for your order to arrive from the date of dispatch.
If your email is about a return or a refund, we are processing these as quickly as possible. Please allow up to 20 working days from the date of return to receive your refund.
Chat with Us
Press, Influencer + Ambassador Enquiries
For all Press, Influencer and Ambassador enquirires, email: firstname.lastname@example.org
Write to us
UK: Sweaty Betty Support Office, Fulham Green
69 - 79 Fulham High Street, London