terms & conditions
The terms and conditions apply to the use of the Sweatybetty.com website. By placing an order with us, you are agreeing to accept these terms and conditions (Conditions).
Please note, these Conditions are subject to change at any time and without notice, and it is your responsibility to check these Conditions regularly before ordering products in case there are any changes. If you do not agree with the Conditions set out below, you should not use or access this website. Your use of our website constitutes your agreement to follow and be bound by these Conditions.
If you have any queries relating to the Conditions, please contact the customer care team before placing an order.
Sweatybetty.com is the website of Sweaty Betty which is the trading name of Lady of Leisure, Fulham Green, 69 - 79 Fulham High Street, London, SW6 3JW, United Kingdom. These Conditions will apply between you and Sweaty Betty Ltd, when you buy an item from Sweatybetty.com.
The Conditions do not affect the rights you may have under any relevant statutory law.
- Your contract for purchases made through Sweatybetty.com is with Sweaty Betty Ltd. You represent and agree that all goods ordered by you are for your own private and domestic use only and are not for resale.
- You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
- You warrant that all details you provide to Sweatybetty.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
- You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal information, username or password, or payment information, please do not respond and contact our customer care team immediately.
- During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from Sweatybetty.com under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you, it is your responsibility to inform Sweaty Betty Ltd as soon as possible.
- You warrant that you will not use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order, or using a known invalid credit card will be prosecuted to the fullest extent of the law. Sweaty Betty Ltd reserves the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:
- you fail to make payment to us when due;
- or you breach any of these Conditions;
- or when requested by us to do so, you fail to provide within a reasonable time, enough information to enable us to check the accuracy and validity of any information supplied by you, or your identity;
- or we suspect you have engaged, or are about to engage, or are connected to or otherwise have way of being involved in fraudulent or illegal activity on Sweatybetty.com
Your responsibilities if you break these Conditions;
You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.
When placing an order, you agree that any and all information given is accurate and complete.
All orders are subject to acceptance by us and product availability.
For business purposes, each item requested counts as an individual order. Wherever possible, we will attempt to combine multiple orders in one shipment and on one invoice. Due to business requirements, however, orders may be shipped over several days in multiple packages.
Merchandise available for sale changes on a frequent basis. We reserve the right to make changes in our merchandise without notice. Availability information for products is listed on each individual product description. Some of our products may be available only in limited quantities, so we cannot guarantee that a product displayed on a previous visit to our website may still be available when you visit again. An item may be out of stock temporarily or permanently, or discontinued from our product line. When an item is no longer available, we take reasonable steps to remove it from the website as soon as we can. If you cannot find an item you saw on a previous visit, please notify our customer care team, and we will let you know whether we can find the item for you. If Sweatybetty.com does not have stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be shipped.
We take great care to ensure that all information about our products, including prices, set forth on Sweatybetty.com is up-to-date, accurate and reliable. However, there may be occasions when information contained on our site may contain incomplete data, typographical errors, inaccuracies as to merchandise size, price, colour or other matters, or an item that is no longer in stock. We do not warrant that the information accessible via this website is accurate, complete or current. Any errors are unintentional and we apologize if any information on the site is inaccurate. We reserve the right to correct errors and to update product information at any time, including after you have placed your order. We reserve the right to change prices of any product at any time.
The prices displayed on this website are quoted in USA currency and are valid only in the United States. Prices are subject to change at any time. Relevant sales taxes, if any, shall be applied at checkout.
No contract for the sale of any product will exist between you and Sweatybetty.com until we accept your order by shipping the product to you. The price of any item is not guaranteed until the item has been shipped to you. When this happens, we will confirm our acceptance of your order by sending you an email. If the price of a product you have ordered should change prior to shipment, you will be notified by email that your order has not been accepted by us and will not ship. You may re-order the item at the adjusted price if you wish.
This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost and usual delivery times. You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an explanatory email from us detailing the reasons why.
Sweatybetty.com accept most major credit/debit cards including: VISA and Mastercard. We also accept payment via PayPal.
All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.We will not debit your card until your items are ready for dispatch. Please note for all orders placed with PayPal payment is debited directly at the time of order, before your items are shipped. In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded immediately.
The stated delivery period within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.
Customs Fees – Please note that we ship all orders from the UK. Shipments from the UK to the USA are subject to Federal import regulations which can incur duties and taxes levied as the parcels enter the country. If you are charged USA import duties or fees for USA customs clearance, please let us have proof of payment (and the customs paperwork showing that the charges relate to a Sweaty Betty parcel) and we'll gladly reimburse you.
Please note international shipments may be subject to cross-border inspections by customs authorities.
ordering in time for the HolidaysAll USA shipping orders must be placed by 12am UTC on Thursday December 18 to receive your order before December 25.
These dates are meant as guidelines and are not guaranteed unless stated. Please be aware that external factors beyond our control (such as strikes, adverse weather conditions affecting parts of our fulfilment network) may delay your orders.
returns /exchanges policy & cancellation rights
If you find that any product you have ordered is unsuitable, don't worry, we have a flexible returns policy and are very happy to help you choose something else for advice email us at firstname.lastname@example.org or free phone 1-855-773-3400 between 7am - 5pm weekdays, 7am – 10am Saturday and 9am -12pm Sunday EST.
We are happy to offer a refund/exchange on any full price items returned to us in perfect condition within 30 days of receipt of order with proof of purchase. Sale items may be refunded within 7 days of receipt of order if they are sent back in perfect condition with proof of purchase. After 7 days of receipt of order, sale items can only be returned for an exchange or credit note if they are sent back in perfect condition within 30 days of receipt of order with proof of purchase. Faulty items may be returned at any time. Please note, we are unable to refund postage paid unless the fault is with us.
If the items you wish to return have been delivered in separate parcels please return them to us in one parcel with the corresponding return sections. By doing this we will be able to process your refund faster.
- Please complete the returns section on the front of your invoice using the returns codes listed.
- Enclose this form with the unwanted items in the reusable Sweaty Betty mailing bag.
- Attach the enclosed self-adhesive Smartpost returns label to the outside of your package. If your items were delivered in separate packages please return them to us in one package. If you have misplaced your Smartpost returns label then please contact customer care.
- Then simply drop off your return package at your closest US Post Office pickup location. A $6 return postage fee will be deducted from your refund amount.
Please return your items to:
Sweaty Betty c/o
Torque Group Logistics
Wortley Moor Road
Items received that are not in perfect condition, or are not deemed faulty, will be returned to you, at your cost. Money will only be refunded once we have received the item.
Holiday returnsAll items purchased as gifts before December 14 may be returned up until January 15 2014. From December 14, our normal returns policy applies. Sale items are subject to our normal returns policy.
No refunds will be given on gifts unless refunded on to the purchaser’s card directly. To exchange a Christmas gift please visit our SoHo, NYC or Greenwich, Connecticut boutiques or contact customer care.
We try to respond promptly to email messages from customers and visitors to our site. However, we are under no obligation to respond to such messages, to maintain such messages in confidence, or to pay for such comments or submissions. Please be advised that all emails, comments, feedback, suggestions, ideas and other information disclosed or submitted to us will become our property. By submitting any email or correspondence to us, you thereby release all proprietary claims and intellectual or other property rights therein.
You agree that we may use and/or disclose information about you, such as demographics or your use of this site, in any way without revealing your personal information or identity. By taking part in promotions, contests or sweepstakes offered on the site, or by requesting promotional information or product updates, you agree that we may use your information for marketing and promotional purposes.
You are responsible for your communications and all consequences of their submission to us. Please do not: transmit to us material that is copyrighted by a third party, without that party's permission; send material that reveals trade secrets without permission of the owner of those trade secrets; send material that infringes on any third party's intellectual property rights without that party's permission; send material that is threatening, harassing, defamatory, obscene, hateful, abusive, defamatory or embarrassing to any other party; send sexually explicit images; send advertisements or solicitations; send chain letters or pyramid schemes; or impersonate another person. If you violate these provisions, or if we think you have violated them, we reserve the right to expel you from the site and prevent your future use of the site.
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on Sweatybetty.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
We have taken great care to provide accurate product images for each product for sale on the site. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, will affect the colours you actually see on the screen. We are not responsible for the limitations of your monitor and cannot guarantee that your monitor's display of any colour, texture or detail of merchandise will be accurate. If you are not satisfied with your purchase for any reason, you may simply return the product following the provisions set out in these Conditions.
The products sold on Sweatybetty.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from Sweatybetty.com
We have taken great care to prevent internet fraud and to ensure that any data collected from you is stored securely and safely. However, we cannot be held liable in the unlikely event of a breach in our secure computer servers.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or other harmful material or represents the full functionality, accuracy, or reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. If your use of the website or the site's material results in any costs or expenses, including without limitation, the need for services or replacement of equipment or data, we shall not be liable for those costs or expenses.
This website and its material are provided on as "as is" basis without warranties of any kind. To the fullest extent provided by law, we disclaim warranties, whether express or implied, including those of merchantability, non-infringement of third parties' rights, and of fitness for particular purpose. We make no warranties about the accuracy, reliability, completeness or timeliness of the site's material, services, software, test, graphics and links. This does not affect your statutory rights as a consumer, nor does it affect your right to cancel an order or return or exchange a product as provided herein.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
Any loss of goodwill or reputation; or
Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
site contents ownership
This site is expressly owned and operated by Sweaty Betty Ltd. Unless otherwise noted, the design and content featured on this website, including illustrations, clothing and other product details, icons, navigational buttons, images, artwork, graphics, photography, text, audio and video clips or content, software and the like, are owned by Sweaty Betty Ltd. This website, as a whole, is protected by copyright, trademark, trade dress, intellectual property and other applicable laws. All worldwide rights are reserved.
third party information
We are not responsible for material displayed on third party websites or any other written material. The only prices that apply for Sweaty Betty products are those stated on the Sweaty Betty material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party. This website may contain links to sites owned and operated by third parties. These links are provided as a convenience to you and are not an endorsement by us of the products or materials on those sites. We are not responsible for the content of those sites and make no representation regarding the truth, quality or accuracy of same. Visiting the linked sites is at your own risk.
These Conditions are effective unless and until terminated by either party. If, in our sole discretion, we determine that you have failed to abide by any of these Condition, we may terminate your access to our website, upon which termination, you must destroy all materials downloaded or obtained from the site and copies of those materials, whether made under the terms of these Conditions or otherwise.
waiverNo waiver by us of any of these Conditions on any single or multiple occasion(s) shall be construed as a waiver of any preceding or subsequent breach of any of the Conditions.
survivalEach provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or another of these Conditions is held to be inapplicable or unenforceable in certain circumstances.
lawThese Conditions shall be governed by and construed in accordance with the laws of England and by using this website you irrevocably submit to the exclusive jurisdiction of the courts of England.
country of origin
All Sweaty Betty clothing is exclusively designed in London, England. Our clothing has been made to the highest standards in one of the following countries; Italy, Portugal, Turkey, Lithuania, China, India, We visit the majority of factories we use to ensure that they are high quality, safe places and that they adhere to high ethical standards.
Every care has been taken to describe and portray items accurately using current printing technology, but slight variations in actual goods may occur. In order to maintain the highest standards of customer service and to help with the training of new staff, we sometimes listen in to, and occasionally record, incoming calls. Orders are placed with Sweaty Betty Ltd. Sweaty Betty is the trading name of Lady of Leisure Ltd registered in England & Wales, company no. 3525806. Sweaty Betty's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Sweaty Betty to the customer. Sweaty Betty shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. Sweaty Betty cannot accept any liability for a failure to comply with specific instructions stated in the catalogue. Customer statutory rights are not affected by this statement.
All content is Copyright Sweaty Betty and/or its licensors; and Sweaty Betty is a registered trade mark. All rights reserved. You may not reproduce catalogue content for any purpose without the prior written permission of Sweaty Betty.
The products offered for sale on this website are directed solely at residents of the United Kingdom and the United States. Sweaty Betty make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. If you choose to access this site from other locations, then you are responsible for compliance with local laws if and to the extent that local laws are applicable.
the 12 Sweaty Days of Christmas competition
The promotion is open from 1st to 12th of December 2014 on Facebook. Entrants will be required to comment on the daily post on Facebook to enter the competition. Each day at 10am a winner will be chosen and announced on Facebook. Winners will be chosen by a panel at Sweaty Betty and the decision is final and no correspondence will be entered into. The spa break with Handpicked Hotels includes bed and breakfast at any of the 9 spa locations in the UK with one 25 minute treatment from the express list. Winners will need to make their own way to the hotel and dates are subject to availability. The Horst: Photographer of Style exhibition tickets must be used before 4th January and no travel to or from the venue will be included. The 2x Swan Lake tickets will be available for the working dress rehearsal performance on 6th January 2015 at 7pm. Travel to and from the venue is not included therefore the winner will need to make their own travel arrangements.
the Morzine Ski Holiday competition
The promotion is open from 1st to 12th December 2014 through the sign up form on the Sweaty Betty website. By entering the competition, entrants will be signing up to receive the Sweaty Betty newsletter and have their details passed onto Mountain Mavericks Resort. The prize includes a 7 nigh catered chalet stay in Morzine including Breakfast, Afternoon Tea and Evening Meal, for 2 people in Chalet Chambertin. The prize must be taken before the close of resort in April 2015 and will not be available during peak weeks. Travel to the holiday destination is not included and must be arranged by the winner. Entrants must be aged 18 and over and all prizes are subject to availability.