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Technology and Support Manager

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£28 - £35k pa for a 40 hour week

Designed to enhance performance, Sweaty Betty workout wear is the perfect fusion of fashion and functionality. Tailored to sports from yoga to run, ski to swim, gym to tennis, our luxury activewear combines design innovation, technical fabrics and feminine style.
Born in 1998 in London’s Notting Hill, Sweaty Betty now has over 40 boutiques including concessions in world-famous department stores Harrods and Selfridges, plus two boutiques in the USA. With a new mobile website, more international stores in the pipeline and a passionate, 400 strong fitness-loving team at its helm, Sweaty Betty is growing exponentially. There has never been a more exciting time to join us.
As the Technology and Support Manager you will be responsible for supporting our existing IT systems and processes across the business and ecommerce sites. This involves working closely with outsourced IT support, third party development agencies and users across the business.
Our Values: We bring out the best in each other. We push boundaries. We have a positive attitude. We love what we do.
This role is well suited for people with a background in IT support, business analysis and project management. Reporting to the Senior Technology Development Manager, you will be responsible for managing IT support externally, gathering ecommerce requirements and delivering key projects.
The focus will be on supporting the ecommerce team and business with systems, gathering requirements across the business, and project managing the development of new features and functionality across our websites and systems.
Specific responsibilities include:

Documenting user requirements for platform and functionality changes
Ownership of the eCommerce task tracker and defect fix process
Responsibility for site performance and maintenance including traffic, server response times and site security
Maintaining the eCommerce roadmap in collaboration with the Senior Technology Development Manager

Managing two outsourced IT support teams and acting as the liaison between the business and the suppliers
Responsibility for the Sweaty Betty Intranet
Acting as first point of contact for Support Office IT issues, including resolving basic user IT issues, logging advanced issues with the support team and managing remote access rights for office users
Overseeing IT equipment procurement and replacement
Project Management
Project managing our Intranet and working with vendors to maintain and manage this
Project managing ad hoc ecommerce platform enhancements
Project managing the roll out of a virtual private LAN service (VPLS) to all stores


Experience providing IT support and assisting others in resolving IT issues
Experience of business requirements gathering in eCommerce
Strong project management skills and proven ability to prioritise tasks and projects
Skills in creating and reviewing system documentation such as data flow maps, requirements documentation, and design specifications

Experience of ecommerce platform enhancements and replatforming is desirable


You’re positive, people-oriented, and highly organised. Excellent communication, strong organisation skills, and problem solving skills are the foundations of your professional success. You’re quick to build relationships, so supporting colleagues and organising projects all come naturally to you. An ideal workday for you would include trouble-shooting IT queries, documenting business requirements, planning system roll outs and upgrades, and getting in a workout at lunchtime!

Most importantly you live an active life and are in love with the Sweaty Betty brand and the lifestyle it endorses!

We offer a very generous clothing allowance, 50% off SB all Sweaty Betty merchandise, lots of office workout classes, free on site gym, sample sales, cycle to work scheme, company bonus scheme…and lots more!

If this sounds like you we'd love to hear from you! Please email us your CV & cover letter (telling us why you want to work for Sweaty Betty) to iwanttowork@sweatybetty.com.

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