Technology and Support Manager
|£28 - £35k pa for a 40 hour week|
Designed to enhance performance, Sweaty Betty workout wear is the perfect fusion of fashion and functionality. Tailored to sports from yoga to run, ski to swim, gym to tennis, our luxury activewear combines design innovation, technical fabrics and feminine style.
Ownership of the eCommerce task tracker and defect fix process
Responsibility for site performance and maintenance including traffic, server response times and site security
Maintaining the eCommerce roadmap in collaboration with the Senior Technology Development Manager
Managing two outsourced IT support teams and acting as the liaison between the business and the suppliers
Responsibility for the Sweaty Betty Intranet
Acting as first point of contact for Support Office IT issues, including resolving basic user IT issues, logging advanced issues with the support team and managing remote access rights for office users
Overseeing IT equipment procurement and replacement
Project managing our Intranet and working with vendors to maintain and manage this
Project managing ad hoc ecommerce platform enhancements
Project managing the roll out of a virtual private LAN service (VPLS) to all stores
Experience providing IT support and assisting others in resolving IT issues
Experience of business requirements gathering in eCommerce
Strong project management skills and proven ability to prioritise tasks and projects
Skills in creating and reviewing system documentation such as data flow maps, requirements documentation, and design specifications
Experience of ecommerce platform enhancements and replatforming is desirable
WHO YOU ARE
You’re positive, people-oriented, and highly organised. Excellent communication, strong organisation skills, and problem solving skills are the foundations of your professional success. You’re quick to build relationships, so supporting colleagues and organising projects all come naturally to you. An ideal workday for you would include trouble-shooting IT queries, documenting business requirements, planning system roll outs and upgrades, and getting in a workout at lunchtime!
Most importantly you live an active life and are in love with the Sweaty Betty brand and the lifestyle it endorses!