CUSTOMER REVIEWS

Core Belief #3

"We are passionate, bordering on obsessive

(about delivering exceptional customer experience)"

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overall rating : 93%


Date / Location Rating Customer Comment
19th May 2016
Edinburgh, UK
Rating
Unfortunately I noticed that one of the seams was coming undone. I took them back into the shop (Edinburgh George Street) and the staff were just brilliant. In no time at all they'd found me a new pair in my size, which I was so pleased about as I love them and really didn't want to have to go without them. Staff were quick, efficient and also kind and helpful.
18th May 2016
Williamsville, NY
Rating
On-Lineit took me forever to get to post a review. The link from the email I received requesting the review didn't take me to where I needed to be. Had to log in first and then try different ways to get to reviews. The link should take me there directly and then ask me to log in if necessary.
18th May 2016
Warwickshire, UK
Rating
On-LineThe whole process of purchasing this garment was easy. The website is user friendly; I was kept informed about when my order would arrive and it arrived very quickly.
18th May 2016
Melbourne Australia
Rating
On-LineExcellent service. But I am now adding that this review system is infuriating.
18th May 2016
High Wycombe
Rating
All staff are lovely & very helpful.
17th May 2016
Yorkshire
Rating
On-LineGreat service as always-after returning my refund was in my bank account in a couple of days
17th May 2016
Yorkshire
Rating
On-LineGreat customer service as always
17th May 2016
Chertsey
Rating
On-LineEasy to order and very prompt delivery. I would certainly place another order online.
17th May 2016
London
Rating
I visited SB Richmond on 2 occasions over 2 weeks to restock my wardrobe. On both occasions there was limited stock 12 / med stock which was frustrating. I had to return to the store to collect my goods when the stock was replenished afew days later.
17th May 2016
East London
Rating
Great service once again in the Canary Wharf Cabot Square, London store, as per usual helpful, friendly and informed staff, good service, I love shopping there...
17th May 2016
Boston
Rating
On-LineUS size guide seems confusing - "US dress size 8/XS" - usually 8 is not XS.
16th May 2016
Uk
Rating
BathExcellent! Super friendly and very knowledgable... Rachel the store manager knew exactly what I needed! I''m totally converted after one visit - can't wait to pop in again!
16th May 2016
West Yorkshire
Rating
On-LineProducts, customer service and speed of delivery all excellent. Thank you!
15th May 2016
Switzerland
Rating
Over the PhoneExcellent
15th May 2016
London
Rating
On-Line4
 
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