CUSTOMER REVIEWS

Core Belief #3

"We are passionate, bordering on obsessive

(about delivering exceptional customer experience)"

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overall rating : 94%


Date / Location Rating Customer Comment
24th June 2016
Nottingham
Rating
NottinghamThe girls in the Nottingham store are always great. Excellent service as usual, just unfortunate I couldn't get the right size through Sweaty Betty and had to look elsewhere to make my purchase and that is the only reason I didn't give a 10 for service.
24th June 2016
USA
Rating
On-LineSweaty Betty needs US return location for orders placed online. If you're going to have flagship stores in the US, customers need to be able to return online purchases to a shipment center in America.
24th June 2016
Grimsby
Rating
On-Lineas usual very quick delivery, will use again
23rd June 2016
Milwaukee Wisconsin
Rating
On-LineLove Sweaty Betty's customer service and product.
22nd June 2016
North Yorkshire
Rating
On-LineI have bought online and in your Harrogate branch. Good experience with both.
21st June 2016
London
Rating
I went into the store in St Albans on a busy Saturday. Firstly, there were two screaming children making such a racket playing with toys whilst their mum tried clothes on. The mother and sales assistants seemed not to notice the noise or mess. The store staff said hello as I walked in but I had to interrupt their conversation three times to get help. I was trying on sports bras and had really wanted to purchase one but your staff were so disinterested I didn't want to interrupt a 4th time. Your three members of staff were stood behind the till, one playing on her phone, the others talking about tanning. It's not the normal level of service and I was disappointed after my visit. I left without this purchase as I needed further help and have now purchase on from a competitor where the staff were more attentive.
21st June 2016
Baltimore, MD
Rating
On-LineVery fast shipping. Wonderful quality. Fit was a little off on one item.
21st June 2016
Guildford
Rating
Lady at the Guildford store was very helpful, she was wearing the same top and when she saw me looking at it, she raved on about how much she liked the top because it was loose but still flattering etc. And sold me on it. I love this top now, so simple but stylish, thank you jo!
21st June 2016
Guildford
Rating
MaryleboneNever had more helpful customer service. Had two Christmas gifts (on someone else's account) which I wanted to exchange. They enabled this, found me a pair of leggings from last season which I loved and organised the remaining credit to my account. Excellent!
21st June 2016
Berkshire
Rating
On-LineEasy to use website and delivery was fast
20th June 2016
Edinburgh
Rating
EdinburghLovely staff, very helpful.
20th June 2016
Surrey
Rating
BluewaterI bought these to survive 'back to the trenches' as I'm not majorly fit, but they are well worth the purchase for all fitness bunnies out there. I wish they were slightly higher on the waist as a fit, they do roll down off my waist, but I soon forget about it. They are expensive! I was expecting the price to be the same as skins.
20th June 2016
Hampshire
Rating
On-LineI had to exchange for a different size and called customer services as I wanted to still be able to use my 15% off discount. Lady helped me no problem and have me next day delivery for free.
19th June 2016
St Albans
Rating
St AlbansEven received a lovely Sweaty Betty tote bag
19th June 2016
Reading UK
Rating
OxfordThe service was fairly attentive but it was a Saturday afternoon and busy. The shop has only one till and the two customers ahead of me were returning stuff, so there was quite a long wait and no apology offered at the end of it.
 
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