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Sweaty Betty blog: Customer Care

Empowering Women Through Fitness

It's all about you...

posted on Monday, 13th June 2011by Sweaty Betty | 0 Comments
Customer care manager, Rebecca, invites you to share with the Sweaty Betty community your inspirational stories and adventures. Here is our first inspirational customer, Ceri, who climbed Mount Kilimanjaro.


Here at the Sweaty Betty Customer Care Team office, we are constantly on a mission to live by our purpose of “Empowering Women Through Fitness” From the minute we walk in to the office until the  second we leave, this purpose is what  we live and breathe.
 
Every day, we are communicating with you, our customers. We constantly strive to give you all of you the customer service you expect from Sweaty Betty. Whether it is offering you advice to ensure you are purchasing the best gear for your chosen activity, to making sure that your order is delivered to you in perfect condition, we thrive on ensuring that you are happy!
 
Along with this, comes building relationships with all of you as much as we can. The Sweaty Betty Design team are constantly working hard to ensure that we are providing you with the best looking and technical sports clothing, and we all know that is constantly being achieved. So know we want to know more about how our clothing has made an impact in your life. We all absolutely love hearing and reading your stories about the challenges you attempt in your lives, and how Sweaty Betty has played in a part in them.
 
I was so delighted to receive an email from one of our loyal customers Ceri, who had recently climbed Kilimanjaro and has just attempted her first ever marathon in Bristol! Wow! She was all kitted up in her All Stars Vest and her Sweaty Betty water bottle was close to hand during her Kilimanjaro trek and she looks absolutely stunning and is just simply glowing after her run in the Stride Skort Capris!  Here is what Ceri had to say about her climb and her first run:
 
“I only began running after my Kilimanjaro climb and entered this race just 2 months later 'to see how I would get on.'  Having never been a runner before I followed a good running training plan. I expected to run the race in 1hour 40mins or 1hour 30mins if it proved to be a good day - imagine my complete surprise and shock to find I completed the race in just 1hour 10mins and 3 seconds!!!  I am now entering the Race for Life 10k in Cardiff on July 2nd for more experience and am running with a team for The Stroke Association in the Cardiff Half Marathon in October - all in my Sweaty Betty kit that I love so much of course!
 
Thank you so much for your generous contribution towards the running skort (I have bought the short running skort also) - I find your clothing inspiring because in them I feel good, feel like I look good and want to get out exercising in them.”

-Ceri Davies
 
We find Ceri’s adventures to be truly inspirational. She proves that we are all capable doing anything if we put our minds to it. Truly empowering.
 
We all wish Ceri the best of luck (not that she needs it!) for her next run in Cardiff in July and look forward to hearing all about it.
 
 
Rebecca
Customer Care and Fulfilment Manager
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