Sweaty Betty
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f.a.qs

ordering

what methods of payment do you accept?

You can pay for your order by using the following: American Express, Visa, MasterCard, Delta/Connect or Maestro and PayPal. We do not accept cheques or cash.


what is Verfied by Visa and MasterCard SecureCode?

Verified by Visa and MasterCard SecureCode are services that protect your card details with a personal password, designed especially for customers who shop online to give added security. They allow you to create your own password, which only you know, to use every time you shop online using these cards.

You need to register your card with a password. You need only do this once, then whenever you use the card to shop online you will be asked to enter the password when you check out.

You can do this as part of the check out process. When you confirm your order you may be asked by your bank if you wish to register your card. If you click yes, you will be directed to the bank’s website in order to do so. Alternatively you can contact the issuer of your card directly to register the card. To find out more about these services, visit the Verified by Visa website or the Mastercard SecureCode website.


why is it that there are things on the website that are out of stock?

We do try to keep the website up to date so that this doesn’t happen, however sometimes items sell out really quickly. When this happens we try our best to offer alternatives or let you know when they will be back in. We know this can be frustrating and are working hard to stop this occurring.


what is a pre-order?

Items on pre-order are usually new products that have not come to market yet. We give you the opportunity to order them before anyone else, however you will usually have to wait a little bit longer for these items. Our product pages show 'weeks wait' if an item is on pre-order, this is to tell you how long you will have to wait for your product.


do you sell gift certificates?

Yes. Sweaty Betty gift certificates are redeemable online.


how do I redeem gift certificates when making an online purchase?

Gift certificates can be redeemed online as a method of payment at the checkout. You will need to enter the gift certificates number when prompted during the checkout. Please note no change will be given when using a gift certificates for an amount exceeding the order value.


what can I do if something is wrong with my order?

If there is a problem with your Sweaty Betty order. Please contact our friendly London based Customer care team on 1-855-773-3400 or email customercareusa@sweatybetty.com Monday-Friday 6am - 7pm EST, Saturday 7am - 5pm EST, and Sunday 7am - 4pm EST.



delivery

how much is postage?

Standard USA shipping and handling charges are free when you spend $100 or more, or $10 for orders under $100. Express shipping and handling charges are free when you spend $400 or more, or $20 for orders under $400.

 
how long will I have to wait to receive my order?

For standard shipping please allow up to 10 business days for delivery of your order. Please allow 1-3 business days for express shipping. Read more about our shipping information >//acs_delivery|

 
how long will I have to wait to collect my click and collect order?

We aim to have your items ready for you to collect in-store within 3-5 business days and will keep you updated on the progress of your order by email, informing you of the date and time your items will be ready. Orders that are not collected within 2 weeks will be returned to the Sweaty Betty warehouse and will be refunded.

 
my order will be a gift; can I have a gift receipt?

Yes, simply add a free of charge gift message or gift wrapping to your order during checkout and it will be sent with a gift receipt.



returns

what is your returns policy?

We want you to be delighted when you shop with us but we understand that when purchasing online, you may occasionally want to return items that are not suitable. Read more about our returns policy >.


how do I return something if I need to?

We understand that you may occasionally want to return items that are not suitable and are very happy to help you choose something else or offer a full refund.

For advice please email us at customercareusa@sweatybetty.com or phone 1-855-773-3400 between 4am - 7pm EST Monday-Friday, 5am - 5pm EST Saturday, and 7am - 4pm EST Sunday.

Returns will not be accepted without the correct paperwork.


can I exchange an item from my online order?

Yes. We are very happy to offer free shipping and apply original discounts to replacement orders. Please see full details here.


how do I return an item?

You will receive a receipt/invoice in your parcel. Please complete the returns section of this form using the returns codes. If the items you wish to return have been delivered in separate parcels please return them to us in one parcel with the corresponding return sections. By doing this we will be able to process your refund faster.

  1. Detach the returns section of this form and enclose it with the goods to be returned.
  2. Use the enclosed self-adhesive SmartPost returns postage label and stick to the outside of your parcel. All Sweaty Betty mailing bags are reusable - simply use the spare adhesive strip.
  3. Drop off your return package at your closest USA Post Office pickup location.
  4. Please note that a $6 return postage fee will be deducted from your refund amount.
  5. We will process your refund upon receipt of your package.
  6. Please return your items to:


Please return your items to:
Sweaty Betty c/o
Torque Group Logistics
Wortley Moor Road
Wortley
Leeds
LS12 4JH
UK


how will I know you have refunded me?

Once our warehouse has received your returned items we will credit the card used to pay for the order and send you a confirmation email. Please allow at least 2-3 working days for the refund to appear in your account. Please note that depending on your bank this may take up to 10 days.

I’ve received a gift, can I return it?

No refunds will be given on gifts unless refunded on to the purchaser’s card directly. You can exchange a gift at our SoHo, NYC or Greenwich, Connecticut boutiques or by contacting customer care.



fit & sizes

do you have a size guide?
what length are the short, regular and long legs?

Short length is approximately 29.5” (75cm), regular length is approximately 31.5” (80cm) and long length is approximately 33.5” (85cm). See our size guide for further advice. Please note that these are approximate lengths only, there are slight variations dependent on the size that you order.


do you cater for all bust sizes and would I need to wear a bra if a top has built in support?

We cater for both the big and smaller busted lady; there are styles and sizes to suit both. Some of our technical tops come with hidden support but we recommend that you also wear a sports bra if you are above a C cup. Our sports bras go up to an F cup and have different impact levels depending on your size and the type of exercise you are doing. View our bra guide.


I am pregnant, do you sell maternity wear?

A lot of moms-to-be wear Sweaty Betty because our fabrics are often stretchy. We have also had great feedback about our roll down pants, because they can be worn rolled over or under the bump.



product information

how do I wash your clothing?

All of our clothes have washing guidelines on them. You should never wash our technical fabrics with conditioner as it clogs up the pores and stops the fabric from ‘wicking’ the sweat away from your skin. See our fabric guide for more information.


where are Sweaty Betty clothes made?

We source manufacturers and suppliers from all around the world. Please see our fabric guide for more information on our fabrics. We take care to ensure that they not only comply with the Sweaty Betty brand guidelines, but also International laws regarding working conditions. All of our Sweaty Betty clothes are designed by our own London based design team.


what fabrics does Sweaty Betty use?

Sweaty Betty uses beautiful, performance enhancing fabrics. Our Buying team select these fabrics carefully not just to make sure you look and feel good, but because they have technical properties to enhance your workout or practice. For more information about our fabrics please see our fabric guide.



privacy

why do you want my email address?

Primarily so that we can contact you if there is a problem with your order; we find that most people respond faster this way. We will also contact you to let you know our latest news or special offer, however if you do not wish to hear from us we can take you off our list. The quickest way to do this is to unsubscribe from the last/next e-mail you receive from us. Go to the bottom of the e-mail, click unsubscribe and you will be taken off our e-mail list. Otherwise e-mail us at customercareusa@sweatybetty and we will unsubscribe you from the list.



discounts & promotions

how do I use an offer/discount code?

To use a valid Promotional/discount code you can either enter it into the promotional code box on the "my bag" page and click on apply or you can enter this into the promotional code box on the checkout page and select apply to ensure that your discount has been applied. If you have a catalogue you will find your promotional/discount code on the back cover.

 
do you give discounts to people who work in the health and fitness industry?

Yes! We offer a 20% discount for fitness professionals. Please apply for your fitness professional discount by e-mailing customercareusa@sweatybetty.com with proof of your position or qualification. Once we have received satisfactory information we will activate your account and you will be entitled to 20% off. Then all you have to do is make sure you sign into your account before placing any items in your basket and the discount will automatically be calculated.

If you wish to shop in store with your discount then please take proof of your position or qualification to your local boutique and the store manager will activate your 20% discount. If you wish to shop online after registering in store please email us at customercareusa@sweatybetty.com or call us on 1-855-773-3400 with your member card number or personal information and we will set you up with an online account at www.sweatybetty.com.

 
how do I use my Fitness Professional discount when ordering online?

To use your industry discount online we first need to make sure your online account has been set up. Please email us at customercareusa@sweatybetty.com or call us on 1-855-773-3400 with your member card number or personal information and we will set you up with an online account at www.sweatybetty.com. Then all you have to do is make sure you sign into your account before placing any items in your basket and the discount will automatically be calculated.

 
what do I do if I forgot to enter my discount code?

Unfortunately once you have placed and confirmed your order we are unable to honor your discount code. This must be entered in while at the check-out before you enter in your payment details.

 
why won’t my offer code work?

First, check if you are on our USA or UK website. It is most likely that your offer code is not working because it has either expired or it is not a valid discount code. We suggest you check the dates on your catalogue as well as check you have entered in your discount code correctly. Many of our offer codes are also for one use only and will not be valid for a second use.

 
can I use 2 offer codes at once?

While we all agree this would be really nice, unfortunately only one offer is valid at a time. If you do have 2 offers we suggest using the larger discount.

All shipping offers and promotional codes apply to one order per customer on full price items only and cannot be used in conjunction with any other offer. Regular shipping charges will be applied to all other orders thereafter.

 
my team needs some kit, can you help?

We offer a 20% discount on bulk orders from sports teams, premium studios and spas. To receive the discount, please contact the Customer Care team on toll free 1-855-773-3400 or email customercare@sweatybetty.com.



sweaty betty clubs

what are sweaty betty clubs?

Empowering women through fitness is Sweaty Betty’s primary aim. That’s why every week, at every boutique we host free clubs to inspire our local communities to get active. After hours boutiques morph into fitness studios: rails are pushed aside, lights are dimmed and the music is turned up. From body attack to Pilates, running to yoga, find your nearest free club and call (membership card to hand) to book a place.


where can I find a Sweaty Betty club?

All of our stores have at least one (highly covetable) workout club which are free of charge, so it is best to check with each of our stores directly for dates, times and availability. Please check out the boutiques page for contact details. Alternatively visit our clubs page for more information and contact details.


who can attend your clubs?

Anyone can attend Sweaty Betty clubs and they are all free. Simply sign up as a member in store.


how do I become a Sweaty Betty member?

Next time you are in a Sweaty Betty boutique ask one of the team to sign you up. It’s quick, easy and free.


What is get fit 4 free?

Get Fit 4 Free is a month long community campaign pioneered by Sweaty Betty to engage with communities and empower women through fitness. All Sweaty Betty boutiques offer free exercise classes for Sweaty Betty members all year long, however the biannual Get Fit 4 Free campaign aims to bring to the forefront new fitness trends and dynamic instructors along with a fresh challenge to the Sweaty Betty community.



general information

what is sweaty betty's customer care address?

Our Internet Customer Care address is listed under 'contact us'. Our Support Office is also listed below and can be contacted for more general business issues.


what is sweaty betty’s support office address?

Fulham Green
69-79 Fulham High Street
London
SW6 3JW
United Kingdom


how do I contact sweaty betty?

Please contact us if we can be of any assistance. E-mail customercareusa@sweatybetty.com or call 1-855-773-3400 between 4am - 7pm weekdays, 5am - 5pm Saturdays and 7am - 4pm Sundays.


Complaints

Sweaty Betty strives to offer a fast and efficient online shopping service. If for any reason you are dissatisfied with the service you have received, please contact us. We do need to know if things do go wrong so we can continue to improve our customer experience.

All complaints will come through to our Customer Care team in our London support office. E-mail customercareusa@sweatybetty.com or call 1-855-773-3400 between 4am - 7pm weekdays, 5am - 5pm Saturdays and 7am - 4pm Sundays.

Letters can be sent to:

Sweaty Betty Customer Care
833 Fulham Road
London
SW6 5HQ
United Kingdom


how can I find out about jobs at sweaty betty?

If you believe in healthy living, having fun and Cornish clotted cream, view the current list of vacancies.


how can I find out more about being an ambassador for sweaty betty?

We like to work with gym and yoga instructors who act as ambassadors for our brand. They 'test drive' our clothes and help us spread the Sweaty Betty word. If you are interested in becoming an ambassador please get in touch with customercareusa@sweatybetty.com to see if there is a vacancy.


how can I receive a sweaty betty catalog?
is sweaty betty part of an american chain?

In our dreams, because then we wouldn’t have to sweep the floor ourselves. In fact Sweaty Betty was the brainchild of Tamara (from England). The first shop opened in Notting Hill between a seven11 and a pawnbroker in 1998 and the website launched in 2000.


we need a sweaty betty in our town, who do I contact?

Contact Simon and convince him to put your town top of the list.


can I open a sweaty betty in my town/country?

Sweaty Betty product is only available through Sweaty Betty stores and we do not offer franchises. However if you have a track record of operating British brands in your country, partnership opportunities could be discussed.


why are you called sweaty betty?

Because it’s fun and represents the way we feel about exercise and life!


are you fashion or fitness?

We are fitness with fashion. Should the two be separate?


do you live the dream?

Definitely. Check out our scrapbook.


is betty single?

None of your business.

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