You can pay for your order by using the following: American Express, Visa, MasterCard, Delta/Connect or Maestro and PayPal. We do not accept cheques or cash.
Verified by Visa and MasterCard SecureCode are services that protect your card details with a personal password, designed especially for customers who shop online to give added security. They allow you to create your own password, which only you know, to use every time you shop online using these cards.
You need to register your card with a password. You need only do this once, then whenever you use the card to shop online you will be asked to enter the password when you check out.
You can do this as part of the check out process. When you confirm your order you may be asked by your bank if you wish to register your card. If you click yes, you will be directed to the bank’s website in order to do so. Alternatively you can contact the issuer of your card directly to register the card. To find out more about these services, visit the Verified by Visa website or the Mastercard SecureCode website.
We do try to keep the website up to date so that this doesn’t happen, however sometimes items sell out really quickly. When this happens we try our best to offer alternatives or let you know when they will be back in. We know this can be frustrating and are working hard to stop this occurring.
Items on pre-order are usually new products that have not come to market yet. We give you the opportunity to order them before anyone else, however you will usually have to wait a little bit longer for these items. Our product pages show 'weeks wait' if an item is on pre-order, this is to tell you how long you will have to wait for your product.
Yes. Sweaty Betty gift certificates are redeemable online.
Gift certificates can be redeemed online as a method of payment at the checkout. You will need to enter the gift certificates number when prompted during the checkout. Please note no change will be given when using a gift certificates for an amount exceeding the order value.
If there is a problem with your Sweaty Betty order. Please contact our friendly London based Customer care team on 1-855-773-3400 or email firstname.lastname@example.org Monday-Friday 6am - 7pm EST, Saturday 7am - 5pm EST, and Sunday 7am - 4pm EST.
Handling and shipping fees for standard delivery to the USA are $10. Fees for express delivery are $15.
For standard delivery please allow up to 8 business days for delivery of your order. Please allow 1-3 business days for express delivery. All standard orders over the value of $400 automatically qualify for express delivery. Read more about our delivery information >
We want you to be delighted when you shop with us but we understand that when purchasing online, you may occasionally want to return items that are not suitable. Read more about our returns policy >.
We understand that you may occasionally want to return items that are not suitable and are very happy to help you choose something else or offer a full refund.
For advice please email us at email@example.com or phone 1-855-773-3400 between 4am - 7pm EST Monday-Friday, 5am - 5pm EST Saturday, and 7am - 4pm EST Sunday.
Returns will not be accepted without the correct paperwork.
Yes. We do not charge you for postage on your exchange order.
In order to exchange an item please:
- Log on to your online account. You will find the link to 'my account' at the top right corner of our website.
- Once in your account click on 'returns and exchanges' then select the product(s) that you want to exchange.
- You will then be taken to 'your bag' and from there you can begin shopping for the item(s) that you would like in exchange.
- Select the new item(s) and add them to 'your bag'.
- Free postage will be added to your exchange order once you have proceeded to the checkout and selected 'pay securely'.
- To make sure we have secured the stock for your exchange you will need to enter your card details and your card will be charged when your exchange order is despatched.
- Please then return the items you do not wish to keep by following the "How to return an item" guide above.
- Once we receive the returned items, we will refund the amount originally charged for these item(s).
You will receive a receipt/invoice in your parcel. Please complete the returns section of this form using the returns codes. If the items you wish to return have been delivered in separate parcels please return them to us in one parcel with the corresponding return sections. By doing this we will be able to process your refund faster.
- Detach the returns section of this form and enclose it with the goods to be returned.
- Use the enclosed self-adhesive SmartPost returns postage label and stick to the outside of your parcel. All Sweaty Betty mailing bags are reusable - simply use the spare adhesive strip.
- Drop off your return package at your closest USA Post Office pickup location.
- Please note that a $6 return postage fee will be deducted from your refund amount.
- We will process your refund upon receipt of your package.
- Please return your items to:
Sweaty Betty Returns USA,
3580 NW 56 Street #100
Ft. Lauderdale, FL 33309
Once our warehouse has received your returned items we will credit the card used to pay for the order and send you a confirmation email. Please allow at least 2-3 working days for the refund to appear in your account. Please note that depending on your bank this may take up to 10 days.
fit & sizes
Yes, view our full size guide.
Short length is approximately 29.5” (75cm), regular length is approximately 31.5” (80cm) and long length is approximately 33.5” (85cm). See our size guide for further advice. Please note that these are approximate lengths only, there are slight variations dependent on the size that you order.
We cater for both the big and smaller busted lady; there are styles and sizes to suit both. Some of our technical tops come with hidden support but we recommend that you also wear a sports bra if you are above a C cup. Our sports bras go up to an F cup and have different impact levels depending on your size and the type of exercise you are doing. View our bra guide.
A lot of moms-to-be wear Sweaty Betty because our fabrics are often stretchy. We have also had great feedback about our roll down pants, because they can be worn rolled over or under the bump.
All of our clothes have washing guidelines on them. You should never wash our technical fabrics with conditioner as it clogs up the pores and stops the fabric from ‘wicking’ the sweat away from your skin. See our fabric guide for more information.
We source manufacturers and suppliers from all around the world. Please see our fabric guide for more information on our fabrics. We take care to ensure that they not only comply with the Sweaty Betty brand guidelines, but also International laws regarding working conditions. All of our Sweaty Betty clothes are designed by our own London based design team.
Sweaty Betty uses beautiful, performance enhancing fabrics. Our Buying team select these fabrics carefully not just to make sure you look and feel good, but because they have technical properties to enhance your workout or practice. For more information about our fabrics please see our fabric guide.
Primarily so that we can contact you if there is a problem with your order; we find that most people respond faster this way. We will also contact you to let you know our latest news or special offer, however if you do not wish to hear from us we can take you off our list. The quickest way to do this is to unsubscribe from the last/next e-mail you receive from us. Go to the bottom of the e-mail, click unsubscribe and you will be taken off our e-mail list. Otherwise e-mail us at customercareusa@sweatybetty and we will unsubscribe you from the list.
discounts & promotions
To use a valid Promotional/discount code you can either enter it into the promotional code box on the "my bag" page and click on apply or you can enter this into the promotional code box on the checkout page and select apply to ensure that your discount has been applied. If you have a catalogue you will find your promotional/discount code on the back cover.
Yes! We offer a 20% discount for fitness professionals. Please apply for your fitness professional discount by e-mailing firstname.lastname@example.org with proof of your position or qualification. Once we have received satisfactory information we will activate your account and you will be entitled to 20% off. Then all you have to do is make sure you sign into your account before placing any items in your basket and the discount will automatically be calculated.
To use your industry discount online we first need to make sure your online account has been set up. Please email us at email@example.com or call us on 1-855-773-3400 with your member card number or personal information and we will set you up with an online account at www.sweatybetty.com. Then all you have to do is make sure you sign into your account before placing any items in your basket and the discount will automatically be calculated.
Unfortunately once you have placed and confirmed your order we are unable to honor your discount code. This must be entered in while at the check-out before you enter in your payment details.
First, check if you are on our USA or UK website. It is most likely that your offer code is not working because it has either expired or it is not a valid discount code. We suggest you check the dates on your catalogue as well as check you have entered in your discount code correctly. Many of our offer codes are also for one use only and will not be valid for a second use.
While we all agree this would be really nice, unfortunately only one offer is valid at a time. If you do have 2 offers we suggest using the larger discount.
We do give team discounts, you need to contact firstname.lastname@example.org or phone 1-855-773-3400.
Our Internet Customer Care address is listed under 'contact us'. Our Support Office is also listed below and can be contacted for more general business issues.
11-12 Lettice Street
Please contact us if we can be of any assistance. E-mail email@example.com or call 1-855-773-3400 between 4am - 7pm weekdays, 5am - 5pm Saturdays and 7am - 4pm Sundays.
Sweaty Betty strives to offer a fast and efficient online shopping service. If for any reason you are dissatisfied with the service you have received, please contact us. We do need to know if things do go wrong so we can continue to improve our customer experience.
All complaints will come through to our Customer Care team in our London support office. E-mail firstname.lastname@example.org or call 1-855-773-3400 between 4am - 7pm weekdays, 5am - 5pm Saturdays and 7am - 4pm Sundays.
Letters can be sent to:
Sweaty Betty Customer Care
833 Fulham Road
If you believe in healthy living, having fun and Cornish clotted cream, view the current list of vacancies.
We like to work with gym and yoga instructors who act as ambassadors for our brand. They 'test drive' our clothes and help us spread the Sweaty Betty word. If you are interested in becoming an ambassador please get in touch with email@example.com to see if there is a vacancy.
In our dreams, because then we wouldn’t have to sweep the floor ourselves. In fact Sweaty Betty was the brainchild of Tamara (from England). The first shop opened in Notting Hill between a seven11 and a pawnbroker in 1998 and the website launched in 2000.
Contact Simon and convince him to put your town top of the list.
We would work with franchise partners overseas who currently operate at least 3 separate UK brands as franchises. They must also have the expertise and finance to open a minimum of 5 stores in the first two years. Simon is your contact for this.
Because it’s fun and represents the way we feel about exercise and life!
We are fitness with fashion. Should the two be separate?
Definitely. Check out our scrapbook.
None of your business.