Sweaty Betty
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shipping information

summary of shipping options

Sweaty Betty ships throughout the USA.

shipping options price estimated shipping time trackable service
standard shipping (orders over $100) free 5-10 business days no USPS
standard shipping (orders under $100) $10 5-10 business days no USPS
express shipping (orders over $400) free 1-3 business days yes DHL
express shipping (orders under $400) $20 1-3 business days yes DHL
click & collect free 3-5 business days no DHL

Please note: Gift certificates will be sent via Royal Mail, no postage will be charged and no signature will be required.
 

ordering in time for the Holidays

All USA shipping orders must be placed by midnight UTC on Thursday December 18 to receive your order before December 25.
 

standard shipping

Standard USA shipping and handling charges are free when you spend $100 or more, or $10 for orders under $100.

For standard shipping, we aim to deliver your parcel within 5 to 10 business days of your order being placed. We will send you a shipping email to let you know your parcel has been dispatched from our warehouse. All orders are shipped from the United Kingdom. Please contact our Customer Care Team on 1-855-773-3400 or email customercareusa@sweatybetty.com if you do not receive your package in 15 days.

Sweaty Betty pays all import duties and taxes on your behalf. In the rare event that the charges are passed on to you, contact us with proof of payment and we will reimburse you immediately.

If you are ordering more than one item your goods may be sent to you in instalments. If shipping charges are applicable you will be charged for the first parcel only.

 

express shipping

Express shipping and handling charges are free when you spend $400 or more, or $20 for orders under $400.

Once your order is ready for dispatch we will send you a shipping email to let you know your parcel has been dispatched from our warehouse. Delivery takes a further 1-3 business days. A signature will be required on receipt of your order.

Sweaty Betty pays all import duties and taxes on your behalf. In the rare event that the charges are passed on to you, contact us with proof of payment and we will reimburse you immediately.

Express shipping parcels will not be delivered on Saturday, Sunday or government holidays.

 

what if I'm not in when the parcel arrives?

If your order is sent via Standard Shipping (USPS), most Sweaty Betty packages will fit into a mailbox. If the parcel is too big and no-one is home, the mailman will leave it outside your house.

If your order is sent via Express Shipping (DHL), the driver will leave a card so that you can arrange a more convenient delivery time.

 

collect from local boutique

The collect from local boutique service is free of charge.

Sweaty Betty's collect from local boutique service allows you to have your items shipped to either the Sweaty Betty SoHo, NYC boutique or Sweaty Betty Greenwich, CT boutique free of charge. Items must be picked up in person from the boutique by yourself or a nominated friend.

Five simple steps to collect from local boutique:

  1. Place your order online
  2. Select the 'collect from local boutique' delivery option
  3. Select the store you wish your items to be delivered to (find your local store >)
  4. We will send you an email notification to inform you when your items are ready to collect
  5. Collect your items from your local store

 

We aim to have your items ready for you to collect in-store within 3-5 business days and will keep you updated on the progress of your order by email, informing you of the date and time your items will be ready. Orders that are not collected within 2 weeks will be returned to the Sweaty Betty warehouse and will be refunded. Please do not forget to check the opening times of your local Sweaty Betty boutique.

 

personal use

Each order is for the personal, non-commercial use of our customer. Resale of any Sweaty Betty product without the explicit, written consent from Sweaty Betty is strictly prohibited. Multiple orders representing what Sweaty Betty deems to be commercial quantities will not be accepted.

 

order information

Please note that for business purposes each item requested constitutes an individual order. Wherever possible we will attempt to consolidate multiple orders in one shipment and on one invoice. Due to business requirements, however, orders may be shipped over several days in multiple packages.

If you are ordering more than one item, your goods may be sent to you in instalments.

We will not charge you until the goods leave our warehouse and we will only charge you postage once per order, no matter how many parcels we send you.

Sweaty Betty reserves the right to cancel any part of your order if a product is no longer available. You will not be charged for unshipped items and no compensation will be paid in such cases.

All products are imported into the USA.

If you wish to ship your order outside of the USA, please use the flags at the top of the page to navigate to our UK website.

 

offers and promotional codes

All offers and promotional codes apply to one order per customer on full price items only and cannot be used in conjunction with any other offer. Regular shipping charges will be applied to all other orders thereafter.

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