terms & conditions
By entering this site you agree to abide by the terms and conditions of use thereof. The placement of an order online indicates your acceptance of these terms and conditions.
making a purchase
By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods. We will only pass your details onto the people who we may subcontract out to do the delivery unless we have your permission.
All online orders are confirmed by email. We will contact you by email or telephone regarding any delivery delays or payment issues.
Offers are valid for the time period stated, and unless specified for single use only. Offers giving discounts are not valid on sale products and cannot be used in conjunction with any other promotion.
We do try to keep the website up to date so that items on the website are in stock. Sometimes items sell out quickly, when this happens we try our best to offer alternatives. Holding items in your basket does not secure stock, once your order has been completed your stock will be allocated. Any dates specified for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.
credit card security
You can pay for your order by using the following; Visa, MasterCard, Delta/Connect, American Express or Maestro and PayPal. All card payments are authorised at the point of ordering which will require the cardholders full details including name, address and telephone number. These must match the exact details registered with the card user. We will not debit your card until your items are ready for dispatch. Please note for all orders placed with PayPal payment is debited directly at the time of order, before your items are shipped. In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded immediately.
Although Sweaty Betty will do their best to ensure the accuracy of all the information within this web site, we shall not be liable for damages of any kind resulting from the use of this site.
If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required (errors and omissions accepted).
All prices are shown in pounds sterling and are inclusive of VAT.
Please see Delivery details
Sweaty Betty ships directly to UK, USA, Canada, EURO currency countries, Australia and New Zealand. If your delivery address is outside these countries please place your order on the UK website and chose the international shipping option.
ordering in time for Christmas
All UK delivery orders must be placed before midnight GMT on Saturday 20th December to receive your order in time for Christmas.
All international orders must be placed by midnight GMT on Sunday 14th December to receive your order in time for Christmas.
These dates are meant as guidelines and are not guaranteed unless stated. Please be aware that external factors beyond our control (such as strikes, adverse weather conditions affecting parts of our fulfilment network) may delay your orders.
returns /exchanges policy & cancellation rights
Please see our full Returns & Exchanges policy
All items purchased as Christmas gifts before 20th December may be returned up until 15th January 2014. From 20th December, our normal returns policy applies. Sale items are subject to our normal returns policy.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.
Sweaty Betty is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
If you have purchased any new battery operated product from us and would like to return one that you previously purchased from us (as per above regulations), please take it into any Sweaty Betty boutique (excluding our concession stores) or contact Customer Care (customercare@sweatyBetty.com) to receive a free postage label if you wish to send it back to us. The address for returning your item is 833 Fulham Road, London SW6 5HQ.
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on Sweatybetty.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
We have taken great care to provide accurate product images for each product for sale on the site. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, will affect the colours you actually see on the screen. We are not responsible for the limitations of your monitor and cannot guarantee that your monitor's display of any colour, texture or detail of merchandise will be accurate. If you are not satisfied with your purchase for any reason, you may simply return the product following the provisions set out in these Conditions.
third party information
We are not responsible for material displayed on third party websites or any other written material. The only prices that apply for Sweaty Betty products are those stated on the Sweaty Betty material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party. This website may contain links to sites owned and operated by third parties. These links are provided as a convenience to you and are not an endorsement by us of the products or materials on those sites. We are not responsible for the content of those sites and make no representation regarding the truth, quality or accuracy of same. Visiting the linked sites is at your own risk.
country of origin
All Sweaty Betty clothing is exclusively designed in London, England. Our clothing has been made to the highest standards in one of the following countries; Italy, Portugal, Turkey, Lithuania, China, India, We visit the majority of factories we use to ensure that they are high quality, safe places and that they adhere to high ethical standards.
Sweaty Betty is the trading name of Lady of Leisure Limited, company number 3525806. We operate under UK law. The registered office is: Fulham Green, 69 - 79 Fulham High Street, London, SW6 3JW.