Sweaty Betty
Home   ›   terms & conditions
Terms and Conditions

terms & conditions

By entering this site you agree to abide by the terms and conditions of use thereof. The placement of an order online indicates your acceptance of these terms and conditions.


making a purchase


By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods. We will only pass your details onto the people who we may subcontract out to do the delivery unless we have your permission.

All online orders are confirmed by email. We will contact you by email or telephone regarding any delivery delays or payment issues.

Offers are valid for the time period stated, and unless specified for single use only. Offers giving discounts are not valid on sale products and cannot be used in conjunction with any other promotion.



We do try to keep the website up to date so that items on the website are in stock. Sometimes items sell out quickly, when this happens we try our best to offer alternatives. Holding items in your basket does not secure stock, once your order has been completed your stock will be allocated. Any dates specified for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.


credit card security


Please see Security.




You can pay for your order by using the following; Visa, MasterCard, Delta/Connect, American Express or Maestro and PayPal. All card payments are authorised at the point of ordering which will require the cardholders full details including name, address and telephone number. These must match the exact details registered with the card user. We will not debit your card until your items are ready for dispatch. Please note for all orders placed with PayPal payment is debited directly at the time of order, before your items are shipped. In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded immediately.




Although Sweaty Betty will do their best to ensure the accuracy of all the information within this web site, we shall not be liable for damages of any kind resulting from the use of this site.




If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required (errors and omissions accepted).
All prices are shown in pounds sterling and are inclusive of VAT.



Please see Delivery details

Sweaty Betty ships directly to UK, USA, Canada, EURO currency countries, Australia and New Zealand. If your delivery address is outside these countries please place your order on the UK website and chose the international shipping option.

Please see Delivery details

Free Delivery/Shipping Codes

1. We may from time to time offer free shipping/delivery codes which may apply in respect of any, or certain specified, purchases made though this Website.

2. The conditions of use relating to any discount code will be specified at the time of issue.

3. Only one promotion code can be used per order unless specified otherwise.

4. A promotional code can't be used after an order has been placed.

5. Different promotional codes will have different expiration dates, we reserve the right to cancel an offer at any time or extend an offer.

6. Different promotional codes will have different usage allowances, we reserve the right to limit usage to one per person.

7. Sweaty Betty reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).

These terms and conditions shall be governed by and construed in accordance with UK law and exclusive jurisdiction of the English courts in the event of a dispute.

Promoter: Sweaty Betty is the trading name of Lady of Leisure Limited, company number 3525806The registered office is: Fulham Green, 69 - 79 Fulham High Street, London, SW6 3JW

returns /exchanges policy & cancellation rights

Please see our full Returns & Exchanges policy

gift vouchers

Gift vouchers can be redeemed against all products on the www.sweatybetty.com website.

Gift vouchers are non transferable and may not be returned or redeemed for cash.

privacy policy

Please see our full Privacy Policy


WEEE regulations


The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.

Sweaty Betty is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

If you have purchased any new battery operated product from us and would like to return one that you previously purchased from us (as per above regulations), please take it into any Sweaty Betty boutique (excluding our concession stores) or contact Customer Care (customercare@sweatyBetty.com) to receive a free postage label if you wish to send it back to us. The address for returning your item is 833 Fulham Road, London SW6 5HQ.




We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on Sweatybetty.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.

We have taken great care to provide accurate product images for each product for sale on the site. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, will affect the colours you actually see on the screen. We are not responsible for the limitations of your monitor and cannot guarantee that your monitor's display of any colour, texture or detail of merchandise will be accurate. If you are not satisfied with your purchase for any reason, you may simply return the product following the provisions set out in these Conditions.


third party information


We are not responsible for material displayed on third party websites or any other written material. The only prices that apply for Sweaty Betty products are those stated on the Sweaty Betty material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party. This website may contain links to sites owned and operated by third parties. These links are provided as a convenience to you and are not an endorsement by us of the products or materials on those sites. We are not responsible for the content of those sites and make no representation regarding the truth, quality or accuracy of same. Visiting the linked sites is at your own risk.


country of origin


All Sweaty Betty clothing is exclusively designed in London, England. Our clothing has been made to the highest standards in one of the following countries; Italy, Portugal, Turkey, Lithuania, China, India, We visit the majority of factories we use to ensure that they are high quality, safe places and that they adhere to high ethical standards.


company information


Sweaty Betty is the trading name of Lady of Leisure Limited, company number 3525806. We operate under UK law. The registered office is: Fulham Green, 69 - 79 Fulham High Street, London, SW6 3JW.



No Purchase is necessary. All Sweaty Betty promotions are open to entrants across the world aged 18 years old and over only. All promotions are not permitted to be used in conjunction with any other offers or competitions. All prizes are subject to availability, size and colour. All prizes are non-refundable, non-transferable and cannot be redeemed for cash. All entries may only be made once per person and may not be made through agents, third parties, entry duplication methods, delivered late, incomplete, offensive, obscene, pornographic, and deemed not suitable for viewing or otherwise not in accordance with these terms and conditions will not be accepted. Sweaty Betty take no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entrees for any technical reasons or other reasons. Proof of delivery of the entry is not proof of receipt. All Sweaty Betty competitions are not open to anyone associated with the promotions; including employees of Sweaty Betty and its associated companies. If competition winners are not contactable after the closing date, alternative winners will be chosen. Winner’s names will be available on request from Sweaty Betty by sending a stamped self addressed envelope to Sweaty Betty c/o Bedford House, 69-79 Fulham High Street, London, SW6 3JW. All winners may be contacted to participate in public relations which will include disclosing their first name and geographical location on the Sweaty Betty website and social media pages. Sweaty Betty may collect personal information for the purpose of administering this promotion. Sweaty Betty will use your details to keep you informed of relevant offers and other marketing communications (which you can unsubscribe from at any time). By providing your details you are providing your consent to these terms. Sweaty Betty and all entrants acknowledge that all promotions are in no way sponsored, endorsed or administered by or otherwise associated with Facebook, Twitter or Instagram. Sweaty Betty reserves the right to cancel, amend terminate or temporarily suspend any promotion in the event of any circumstances outside their control. Your statutory rights are not affected. Any promotions are governed by English law are subject to the exclusive jurisdiction of the English courts. To be read in conjunction with the Sweaty Betty privacy policy on the Sweaty Betty website.


Newsletter Registration 10% Discount


  • This discount applies to new customers only. If you have previously registered with us you will not receive the code.
  • The discount will be received upon completion of the email sign up form
  • The discount will not be received upon completion of the catalogue sign up and account sign up form


    order cancellation

    If you are a customer in the European Union you have the right to cancel or withdraw your order with us within 14 calendar days from the day after the date you received your order.

    to cancel your order


    Please provide Sweaty Betty with written notice by registered post to Sweaty Betty Customer Care: 833 Fulham Rd, London, SW6 5HQ, UK or by email to customercare@sweatybetty.com, in each case within the statutory cooling-off period and giving details of the items ordered, and (where appropriate) their delivery date and the date of receipt of the item(s). For customers in the EU only, you may choose, but are not obliged, to use the model cancellation form below to notify Sweaty Betty that you wish to cancel your order. If you choose to do so, please follow the instructions on the form.

    model cancellation form


    Please copy and paste the form below, complete the details and return the form either by registered post to 833 Fulham Rd, London, SW6 5HQ, UK or by email to customercare@sweatybetty.com



    Sweaty Betty Customer Care
    833 Fulham Rd
    SW6 5HQ


    I [  (name)  ] hereby give notice that I cancel my contract of sale of the following goods:

    Ordered on DATE and/or received on DATE
    Name of consumer(s):
    Address of consumer(s):
    Signature of consumer(s) (only if this form is notified on paper):

    if your order has been shipped


    If you exercise your right of cancellation after the item has been shipped, please replace the item securely in its original packaging and return it to us with your shipping note. This is not a full statement of your rights under applicable distance selling legislation or under any statutory consumer protection laws applicable in your country of residence.

show footer
We use cookies to optimise your shopping experience. For more information, please click here .
I'm happy to remove this cookie message
email a friend
recipient name:
recipient email:
sender name:
sender email: