returns & replacements
We offer a free UK returns service. We understand that you may occasionally want to return items that are not suitable and are very happy to help you choose something else or offer a full refund.
For advice please email us at firstname.lastname@example.org or phone 020 7751 0591 between 9am - 12 midnight weekdays, 10am - 10pm Saturdays and 12 noon - 9pm Sundays.
We are happy to offer a refund on any full price items returned to us in perfect condition, within 30 days of receipt of order, with proof of purchase.
Sale items may be refunded within 30 days of receipt of order, if they are sent back in perfect condition with proof of purchase.
Faulty items may be returned at any time. This does not affect your statutory rights.
Refunds will be credited to the original card that was used for purchase. If you decide to refund a gift we can't prevent the card-owner knowing.
All items purchased as Christmas gifts before 20th December may be returned up until 11th January 2015. From 20th December, our normal returns policy applies. Sale items are subject to our normal returns policy.
how to order replacement items
We are sorry to hear your Sweaty Betty order wasn't quite as you expected. In order to get your replacement items to you as quickly as possible we are happy to offer a free Next Day Delivery service on your new order, within the UK*. Please follow the steps below to make your replacement order:
- Shop for the items you would like to receive in replacement of your unwanted goods and place them in your online shopping bag.
- Log into your account. You can also find the link to 'my account' at the top right corner of the website.
- Once in your account click on 'replacement orders'.
- Select the items you would like to replace and click 'replace now'.
- You will be taken straight to checkout, where you will see that free next day shipping has been applied to your order*.
- If you used a discount code on your original order, please re-enter the code to receive the same discount on your replacement items.
- To make sure we have secured the stock for your new order you will need to enter your card details. Your card will be charged when your new order is despatched.
Your replacement items will be shipped straight away and be with you within one working day (UK), or 7-14 days (RoW).
Please return the items you do not wish to keep by following the "how to return an item" guide below. Once we have received the returned items, we will refund the amount originally charged for these items immediately.
* unfortunately we are unable to offer free shipping on replacement orders outside the UK.
how to return an item
- Please complete the returns section on the front of your invoice using the returns codes listed.
- Enclose this form with the unwanted items in the reusable Sweaty Betty mailing bag.
- Use the self-adhesive returns label, found on the front of this invoice, to address your parcel. This label covers the cost of your return if you are within the UK. If you are outside the UK please add postage as required.
- Take your parcel at the nearest post office. The returns address is:
Sweaty Betty Returns c/o
Torque Group Logistics
Wortley Moor Road
Please note that when sending a return, the parcel is your responsibility until in reaches us. Always retain proof of postage
You may also return items to any of our boutiques (excluding Selfridges and Harrods concession stores) for a refund or exchange in conjunction with our previously stated returns policy.
gift returns and replacement items
You can return an item received as a gift in-store in accordance with our normal replacement order policy, or you can return the item to customer care in exchange for gift vouchers. For advice, please call us on: 020 7751 0591 or email email@example.com.
Please send parcels to:
Sweaty Betty Customer Care
833 Fulham Rd
No refunds will be given on gifts, unless refunded directly to the purchaser’s card. The purchaser will be notified by email.