returns & exchanges

returns policy

We offer a free UK returns service. We understand that you may occasionally want to return items that are not suitable and are very happy to help you choose something else or offer a full refund.

For advice please email us at customercare@sweatybetty.com or phone 020 7751 0591 between 9am - 12 midnight weekdays, 10am - 10pm Saturdays and 12 noon - 9pm Sundays.

We are happy to offer a refund on any full price items returned to us in perfect condition within 14 days of receipt of order with proof of purchase. Sale items will be refunded within 7 days of receipt of order if they are sent back in perfect condition with proof of purchase. Sale items can be returned in exchange for a credit note if they are sent back in perfect condition within 14 days of receipt of order with proof of purchase. Faulty items may be returned at any time. This does not affect your statutory rights.

We are unable to refund postage for International returns. This does not affect your statutory rights.

It is very important when you return an item that you include the tear-off returns slip, which can be found on the right hand side of your invoice. If you are unable to do this, please print out your order details from the website or your order confirmation email and indicate which items you are returning and include this in the parcel.

You can also return your unsuitable items to one of our stand alone boutiques (excluding Harrods and Selfridges concessions). You must adhere to the above Returns policy and will need to provide the returns slip or proof of purchase.

how to return an item from within the UK

1. Please fill in the tear- off returns section on the right hand side of you invoice using the returns code listed. Detach the returns section and enclose it with the goods to be returned.
2. Use the self-adhesive pre-paid returns label to address your parcel.
3. Take your parcel to the nearest post office. Please note that when sending a return, the parcel is your responsibility until it reaches us, so always retain proof of postage.
4. Send the parcel to:

Sweaty Betty Returns c/o
Torque Group Logistics
Wortley Moor Road
Wortley
LEEDS
LS12 4JH

how to return an item from outside the UK or USA

1. Please fill in the tear- off returns section on the right hand side of you invoice using the returns code listed. Detach the returns section and enclose it with the goods to be returned.
2. Use the self-adhesive returns label to address your parcel. Please add postage as required for the items you are returning.
3. Take your parcel to your nearest post office. Please note that when sending a return, the parcel is your responsibility until it reaches us. We strongly recommend that you use a recorded delivery service and always retain proof of postage.
4. Send the parcel to:

Sweaty Betty Returns c/o
Torque Group Logistics
Wortley Moor Road
Wortley
LEEDS
LS12 4JH
United Kingdom

exchanging your order online

We are pleased to offer you free shipping on your exchange order. Please follow the steps below to place your replacement order:

1. Login to your account. You will find the link to 'my account' at the top right corner of our website.
2. Once in your account click on 'returns and exchanges' then select the product that you wish to exchange/replace. You will then be taken to 'your bag' and from there you can begin shopping for the item(s) that you would like in exchange. Select the new item(s) and add them to 'your bag'.
3. Free postage will be added to your exchange order once you have proceeded to the checkout and selected 'pay securely'. To make sure we have secured the stock for your exchange you will need to enter your card details and your card will be charged when your exchange order is despatched.
4. Please then return the items you do not wish to keep by following the "How to return an item" guide above. Once we receive the returned items, we will refund the amount originally charged for these item(s) immediately.

We do not charge you for postage on your exchange order.

gift returns and exchanges

You can exchange an item received as a gift in-store in accordance with our normal exchange policy, or you can return the item to customer care in exchange for gift vouchers. For advice, please call us on: 020 7751 0591 or email customercare@sweatybetty.com.

Please send parcels to:
Sweaty Betty Customer Care
833 Fulham Rd
London
SW6 5HQ

No refunds will be given on gifts, unless refunded directly to the purchaser’s card. The purchaser will be notified by email.

exchange of sale items

We are unable to exchange sale items online. Sale items can be returned for a refund if they are sent back in perfect condition within 7 days of receipt of order with proof of purchase. Sale items may also be returned in exchange for a credit note if they are sent back in perfect condition within 14 days of receipt of order with proof of purchase.