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Customer Care Assistant Manager

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£19k pa (OTE £20 - £22k pa) for a 40 hour week + bonuses and clothing allowance.

We create, empower, innovate, inspire, push the boundaries and most important of all we practise what we preach.

Fusing fashionable shapes and statement prints with technical fabrics and design innovation, Sweaty Betty active wear is created to enhance style and performance. Whether you’re a yogi, runner or spin enthusiast, or simply love the Sports Luxe look – we have something for every style. Born in 1998 in London’s Notting Hill, Sweaty Betty has boutiques in the UK and USA including concessions in world-famous department stores Harrods, Bloomingdales and Selfridges. With a new digital flagship website, more international stores in the pipeline and a passionate, fitness-loving team at its helm, Sweaty Betty is growing exponentially. There has never been a more exciting time to join us.
Our Values: We bring out the best in each other. We push boundaries. We have a positive attitude. We love what we do.

Reporting to the Customer Care Manager you will be responsible for:
• Delivering a world-class experience to all our customers over the phone and via email
• Overseeing the Customer Care team to deliver the same
• Ensuring a smooth order process is delivered to every customer including liaising with the couriers and the warehouse
• Responding promptly to emails and queries regarding customer orders
• Assisting with the processing and monitoring of customer orders including processing of payment & stock fulfilment.
• Resolving any issues that have been escalated in the absence of a more senior manager
• Opening and closing our Customer Care centre & cashing up

There may also be other duties that fit within your strengths.

• Plenty of retail experience, preferably in a customer care centre
• Excellent telephone manner
• Excellent skills in excel, word, outlook
• Experience in people management

You are enthusiastic and energetic, a natural role model who knows how to inspire and motivate. You love bringing out the best in others and mentoring your team to excel. You are an excellent communicator, a quick problem solver and are enjoy building relationships with a range of different people. Most importantly you are in love with the brand and live the lifestyle we endorse.  

Bonuses, a generous clothing allowance, 50% off SB all Sweaty Betty merchandise, lots of workout classes, sample sales, cycle to work scheme.....and lots more.
To apply for this position, please email your CV & cover letter (telling us why you want to work for Sweaty Betty) to nicole@sweatybetty.com.  

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