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What is your returns policy?

We want you to be delighted when you shop with us but we understand that when purchasing online, you may occasionally want to return items that are not suitable. Read more about our returns policy >.

How do I return something if I need to?

We understand that you may occasionally want to return items that are not suitable and are very happy to help you choose something else or offer a full refund.

For advice please contact our friendly London based Customer Care by phone or email customercare@sweatybetty.com.

Returns will not be accepted without the correct paperwork.

Can I exchange an item from my online order?

Yes. We are very happy to offer free shipping and apply original discounts to replacement orders. Please see full details here.


How do I return an item?

How to return an item

You will receive a receipt/invoice in your parcel. It is very important when you return an item that you include the tear-off returns slip, which can be found on the right hand side of your invoice. If you are unable to do this, please print out your order details from the website or your order confirmation email and indicate which items you are returning and include this in the parcel.

If the items you wish to return have been delivered in separate parcels please return them to us in one parcel with the corresponding return sections. By doing this we will be able to process your refund faster.

Please return your items to:
Sweaty Betty c/o
Torque Group Logistics
Wortley Moor Road
LS12 4JH

  1. Please complete the returns section on the front of your invoice using the returns codes listed.
  2. Enclose this form with the unwanted items in the reusable Sweaty Betty mailing bag.
  3. Address the outside of the reusable mailing bag with the Sweaty Betty retuns address below

Please note packages must be returned prepaid. The cost of returning items back to us is not refunded. Please note that when sending a return, the parcel is your responsibility until it reaches us. Always retain proof of postage.

how will I know you have refunded me?

Once our warehouse has received your returned items we will credit the card used to pay for the order and send you a confirmation email. Please allow at least 2-3 working days for the refund to appear in your account. Please note that depending on your bank this may take up to 10 days.

I’ve received a gift, can I return it?

No refunds will be given on gifts unless refunded on to the purchaser’s card directly. You can exchange a gift by contacting customer care.

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