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What methods of payment do you accept?

You can pay for your order online by using the following: Visa, MasterCard, American Express, Delta/Connect or Maestro and PayPal. We do not accept cheques or cash.


What is Verfied by Visa and MasterCard SecureCode?

Verified by Visa and MasterCard SecureCode are services that protect your card details with a personal password, designed especially for customers who shop online to give added security. They allow you to create your own password, which only you know, to use every time you shop online using these cards.

You need to register your card with a password. You need only do this once, then whenever you use the card to shop online you will be asked to enter the password when you check out.

You can do this as part of the check out process. When you confirm your order you may be asked by your bank if you wish to register your card. If you click yes, you will be directed to the bank’s website in order to do so. Alternatively you can contact the issuer of your card directly to register the card. To find out more about these services, visit the Verified by Visa website or the Mastercard SecureCode website.


Why do you need my mobile number?

If we have any problems with your order or shipping we may contact you via telephone. We will not pass on your telephone number to any third parties apart from our courier company for delivery information.


Will I be charged import duty or GST on my order?

All import duties and GST are covered by Sweaty Betty.

Why is it that there are things on the website that are out of stock?

We do try to keep the website up to date so that this doesn’t happen, however sometimes items sell out really quickly. When this happens we try our best to offer alternatives or let you know when they will be back in. We know this can be frustrating and are working hard to stop this occurring.


What is a pre-order?

Items on pre-order are usually new products that have not come to market yet. We give you the opportunity to order them before they come into stock, however you will usually have to wait a little bit longer for these items. Our product pages show 'weeks wait' if an item is on pre-order, this is to tell you how long you will have to wait for your product.


Do you sell gift vouchers?

Unfortunately we do not currently sell gift vouchers in Australian dollars.

What can I do if something is wrong with my order?

If there is a problem with your Sweaty Betty order please contact our friendly London based Customer Care Team on Toll Free +611800560149 or email customercare@sweatybetty.com.

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