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How do I use an offer/discount code?

To use a valid Promotional/discount code you can either enter it into the promotional code box on the "my bag" page and click on apply or you can enter this into the promotional code box on the checkout page and select apply to ensure that your discount has been applied. If you have a catalogue you will find your promotional/discount code on the back cover.


Do you give discounts to people who work in the fitness industry?

Yes! We offer a 20% discount for fitness professionals only with a qualified teaching certificate. If you wish to shop online please send proof of your position or qualification to customercare@sweatybetty.com, then as soon as we have received the appropriate information we will activate your account, the discount will be automatically applied to your basket when you have logged in.

How do I use my Fitness Professional discount when ordering online?

To use your industry discount online we first need to make sure your online account has been set up. Please contact our friendly London based Customer Care by phone or email customercare@sweatybetty.com with your member card number or personal information and we will set you up with an online account at www.sweatybetty.com. Then all you have to do is make sure you sign into your account before placing any items in your basket and the discount will automatically be calculated.


What do I do if I forgot to enter my discount code?

Unfortunately once you have placed and confirmed your order we are unable to honor your discount code. This must be entered in while at the check-out before you enter in your payment details.


Why won’t my offer code work?

First, check if you are on our USA, UK, AU or EU website. It is most likely that your offer code is not working because it has either expired or it is not a valid discount code for that Sweaty Betty website. Many of our offer codes are also for one use only and will not be valid for a second use.


Can I use 2 offer codes at once?

While we all agree this would be really nice, unfortunately only one offer is valid at a time. If you do have 2 offers we suggest using the larger discount.

All shipping offers and promotional codes apply to one order per customer on full price items only and cannot be used in conjunction with any other offer. Regular shipping charges will be applied to all other orders thereafter.


My team needs some kit, can you help?

We offer a 20% discount on bulk orders from sports teams, premium studios and spas. To receive the discount, please contact the Customer Care team by phone or email customercare@sweatybetty.com.

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