Sweaty Betty
Home   ›   info   ›   f.a.qs
faq top banner

f.a.qs

ordering

what methods of payment do you accept?

You can pay for your order online by using the following: Visa, MasterCard, American Express, Delta/Connect or Maestro and PayPal. We do not accept cheques or cash.


what is Verfied by Visa and MasterCard SecureCode?

Verified by Visa and MasterCard SecureCode are services that protect your card details with a personal password, designed especially for customers who shop online to give added security. They allow you to create your own password, which only you know, to use every time you shop online using these cards.

You need to register your card with a password. You need only do this once, then whenever you use the card to shop online you will be asked to enter the password when you check out.

You can do this as part of the check out process. When you confirm your order you may be asked by your bank if you wish to register your card. If you click yes, you will be directed to the bank’s website in order to do so. Alternatively you can contact the issuer of your card directly to register the card. To find out more about these services, visit the Verified by Visa website or the Mastercard SecureCode website.


why do you need my mobile number?

If your parcel is being sent standard delivery in the UK and you have supplied your mobile number, we will:

  • Send you a text to let you know that your parcel has been dispatched from our warehouse.
  • Send you a second text the day your parcel will be delivered to notify you of the one hour window it will arrive. We will also give you the option to have your parcel delivered on an alternate day or to a neighbour.
  • If we have any problems with your order we may contact you via telephone.

We will not pass on your telephone number to any third parties apart from our courier company for delivery information.


can I buy items tax-free if I live outside of the UK?

If you order from outside the UK and the EU your order will have the tax deducted (at the current rate of VAT) when you proceed through the checkout. This also applies if you are a resident of the Channel Islands. For further information regarding VAT please see our Terms and Conditions.


why is it that there are things on the website that are out of stock?

We do try to keep the website up to date so that this doesn’t happen, however sometimes items sell out really quickly. When this happens we try our best to offer alternatives or let you know when they will be back in. We know this can be frustrating and are working hard to stop this occurring.


what is a pre-order?

Items on pre-order are usually new products that have not come to market yet. We give you the opportunity to order them before they come into stock, however you will usually have to wait a little bit longer for these items. Our product pages show 'weeks wait' if an item is on pre-order, this is to tell you how long you will have to wait for your product.


do you sell gift vouchers?

Yes. Sweaty Betty gift vouchers are redeemable online or at any one of our boutiques (excluding boutiques within department stores).


how do I redeem gift vouchers when making an online purchase?

Gift vouchers can be redeemed online as a method of payment at the checkout. You will need to enter the gift voucher number when prompted during the checkout. Please note no change will be given when using a gift voucher for an amount exceeding the order value.


what can I do if something is wrong with my order?

If there is a problem with your Sweaty Betty order please contact our friendly London based Customer Care Team on 020 7751 0591 or email customercare@sweatybetty.com.

 

delivery

how much is postage?

There is no charge for mailing orders for delivery within the UK over the value of £85. Orders for delivery within the UK that are under £85 will incur a £4 postage charge. The charge for Next Day Delivery is £6. Gift vouchers sent standard delivery will not incur a postal charge. See postal charges for other countries.

 
how long will I have to wait to receive my order?

We aim to dispatch standard orders within 2 working days and postage should take an additional one to two days. We also offer a next day delivery service for orders placed before 12pm. Dispatch can be subject to availability and could take up to seven working days. You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason. During our sale period, delivery times can increase due to a larger volume of orders.

 
how long will I have to wait to collect my click and collect order?

We aim to have your items ready for you to collect in-store within 2-5 working days and will keep you updated on the progress of your order by email, informing you of the date and time your items will be ready. Orders that are not collected within 2 weeks will be returned to the Sweaty Betty warehouse and will be refunded.

 
do you offer next day delivery?

We offer this service to the majority of the UK. However during Sale periods we may not be able to offer this service. For more details regarding next day delivery please see our delivery information.

 
what delivery method do you use?

We use Interlink Express for most of our UK Deliveries and Royal Mail for International deliveries. For further details please see our delivery information.

 
my order will be a gift; can I have a gift receipt?

Yes, simply add a free of charge gift message or gift wrapping to your order during checkout and it will be sent with a gift receipt.

 
what are your last Christmas order dates?

All UK delivery orders must be placed before midnight GMT on Saturday 20th December to receive your order in time for Christmas. All international orders must be placed by midnight GMT on Sunday 14th December to receive your order in time for Christmas.

 

returns

what is your returns policy?

We understand that you may occasionally want to return items that are not suitable and are very happy to help you choose something else or offer a full refund. For this reason we are pleased to offer a free UK returns service. Read more about Sweaty Betty returns >.

 
how do I return something if I need to?

When we send out your order we enclose a returns form, with full details of how to return your order. If you have misplaced your returns form, please print out your order confirmation and circle the items you are returning with a brief explanation as to why you are returning them. If you are unsure about what you would like instead, or have a particular reason for returning items, we would love to hear from you, so feel free to call us on 020 7751 0591 or email customercare@sweatybetty.com.

 
what is your return address?

The return address is:

Sweaty Betty Returns c/o Torque Group Logistics
Wortley Moor Road
Wortley
Leeds
LS12 4HJ

However feel free to return items to one of our boutiques (excluding concessions in department stores) if that is easier for you.

 
do I have to pay for my returns?

Orders sent to a UK address and sent back from within the UK can be returned using the free postage label included on your invoice. If you have misplaced your returns label, please email customercare@sweatybetty.com or call us on 020 7751 0591.

 
can I exchange an item?

We are very happy to offer free shipping and apply original discounts to replacement orders. See full details on replacement orders.

 
can I return or replace items in a store?

Yes. As long as you are adhering to our returns policy you can return or replace your items in any of our stand alone boutiques (this excludes our boutiques within Selfridges and Harrods department stores). Please take the tear-off, right hand side of your invoice with you as your proof of purchase. View our boutiques page for a list of our boutiques.

 
can I return or replace items purchased from a store?

Should you wish to return or replace an item purchased from one of our stores, and if for any reason you aren’t able to return the item to a store, you are more than welcome to post the item to our Customer Care Team at the following address:

Sweaty Betty Customer Care
833 Fulham Road
London
SW6 5HQ

Please ensure you include your contact details, a brief letter explaining the return or replacement and your proof of purchase (store receipt). A member of the Customer Care Team will get in touch you with you as soon as the package is received.

 
how will I know you have refunded me?

Once our warehouse has received your returned items we will credit the card used to pay for the order and send you a confirmation email. Please allow at least 2-3 working days for the refund to appear in your account. Please note that depending on your bank this may take up to 10 days.

 
I’ve received a gift for Christmas, can I return it?

No refunds will be given on gifts unless refunded on to the purchaser’s card directly. You can exchange a Christmas gift by visiting one of our stores or contacting customer care.

 

fit & sizes

do you have a size guide?
what length are the short, regular and long legs?

Short length is approximately 29.5” (75cm), regular length is approximately 31.5” (80cm) and long length is approximately 33.5” (85cm). See our size guide for further advice. Please note that these are approximate lengths only, there are slight variations dependent on the size that you order.


do you cater for all bust sizes and would I need to wear a bra if a top has built in support?

We cater for both the big and smaller busted lady; there are styles and sizes to suit both. Some of our technical tops come with hidden support but we recommend that you also wear a sports bra if you are above a C cup. Our sports bras go up to an F cup and have different impact levels depending on your size and the type of exercise you are doing. View our bra guide for more information.


I am pregnant, do you sell maternity wear?

A lot of mums-to-be wear Sweaty Betty because our fabrics are often stretchy. We have also had great feedback about our roll down pants, because they can be worn rolled over or under the bump.


are all sizes shown on the website also available in stores?

No. While we would love for our stores to be able to carry all sizes, this is not always possible. For most styles XS and XL are only available on the website and not in our stores.

 

product information

how do I wash your clothing?

All of our clothes have washing guidelines on them. You should never wash our technical fabrics with conditioner as it clogs up the pores and stops the fabric from ‘wicking’ the sweat away from your skin. See our fabric guide for more information.


where are Sweaty Betty clothes made?

We source manufacturers and suppliers from all around the world. Please see our fabric guide for more information on our fabrics. We take care to ensure that they not only comply with the Sweaty Betty brand guidelines, but also International laws regarding working conditions. All of our Sweaty Betty clothes are designed by our own London based design team.


what fabrics does Sweaty Betty use?

Sweaty Betty uses beautiful, performance enhancing fabrics. Our Buying team select these fabrics carefully not just to make sure you look and feel good, but because they have technical properties to enhance your workout or practice. For more information about our fabrics please see our fabric guide.

 

privacy

why do you want my email address and mobile number?

Primarily so that we can contact you if there is a problem with your order; we find that most people respond faster this way. We will also contact you to let you know our latest news or special offer, however if you do not wish to hear from us we can take you off our list. The quickest way to do this is to unsubscribe from the last/next e-mail you receive from us. Go to the bottom of the e-mail, click unsubscribe and you will be taken off our e-mail list. Otherwise e-mail us at customercare@sweatybetty and we will unsubscribe you from the list.

 

discounts & promotions

how do I use an offer/discount code?

To use a valid promotional/discount code you can either enter it into the promotional code box on the “my bag” page and click on apply or you can enter this into the promotional code box on the checkout page and select apply to ensure that your discount has been applied. If you have a catalogue you will find your promotional/discount code on the back cover.

 
do you give discounts to people who work in the health and fitness industry?

Yes! We offer a 20% discount for fitness professionals. If you wish to shop online please send proof of your position or qualification to our customer care team via email customercare@sweatybetty.com or post, Sweaty Betty, 833 Fulham Road, London, SW6 5HQ. Once we have received satisfactory information we will activate your account. Then all you have to do is make sure you sign into your account before placing any items in your basket and the discount will automatically be calculated.

If you wish to shop in store with your discount then please take proof of your position or qualification to your local boutique and the store manager will activate your 20% discount. If you wish to shop online after registering in store please email us at customercare@sweatybetty.com or call us on 020 7751 0591 with your member card number or personal information and we will set you up with an online account at www.sweatybetty.com.

 
how do I use my Fitness Professional discount when ordering online?

To use your industry discount online we first need to make sure your online account has been set up. Please email us at customercare@sweatybetty.com or call us on 020 7751 0591 with your member card number or personal information and we will set you up with an online account at www.sweatybetty.com. Then all you have to do is make sure you sign into your account before placing any items in your basket and the discount will automatically be calculated.

 
what do I do if I forgot to enter my discount code?

Unfortunately once you have placed and confirmed your order we are unable to honour your discount code. This must be entered in while at the check-out before you enter your payment details.

 
why won’t my offer code work?

It is most likely that your offer code is not working because it has either expired or it is not a valid discount code. We suggest you check the dates on your catalogue as well as check you have entered your discount code correctly. Many of our offer codes are also for single use only and will not be valid for a second use. Offer codes do not apply on sale items.

 
can I use 2 offer codes at once?

While we all agree this would be really nice, unfortunately only one offer is valid at a time. If you do have 2 offers we suggest using the larger discount.

 
my team needs some gear, can you help?

We offer a 20% discount on bulk orders from sports teams, premium studios and spas. To receive the discount, please contact the Customer Care team on 020 7751 0591 or email customercare@sweatybetty.com.

 
I have a member card, how do I get my extra 10% off Sale items?

Please make sure you are signed up to our e-newsletter with a current email address. You will then receive exclusive updates, newsletters and promotions as well as discount codes to use during sale times so you can receive your 10% off sale items. Our website uses your email address, not membership number to recognise you.

 

sweaty betty clubs

what are sweaty betty clubs?

Empowering women through fitness is Sweaty Betty’s primary aim. That’s why every week, at every boutique we host free clubs to inspire our local communities to get active. After hours boutiques morph into fitness studios: rails are pushed aside, lights are dimmed and the music is turned up. From body attack to Pilates, running to yoga, find your nearest free club and call (membership card to hand) to book a place.


where can I find a Sweaty Betty club?

All of our stores have at least one (highly covetable) run or yoga club which are free of charge, so it is best to check with each of our stores directly for dates, times and availability. Please check out the boutiques page for contact details. Alternatively visit our clubs page for more information and contact details.


who can attend your clubs?

Sweaty Betty clubs are free for all members. Simply sign up as a member in store.


how do I become a Sweaty Betty member?

Next time you are in a Sweaty Betty boutique ask one of the team to sign you up. It’s quick, easy and free.


what is get fit 4 free?

Get Fit 4 Free is a month long community campaign pioneered by Sweaty Betty to engage with communities and empower women through fitness. All Sweaty Betty boutiques offer free exercise classes for Sweaty Betty members all year long, however the biannual Get Fit 4 Free campaign aims to bring to the forefront new fitness trends and dynamic instructors along with a fresh challenge to the Sweaty Betty community.

 

general information

what are sweaty betty's customer care and boutique addresses?

Our Customer Care address is listed under 'contact us'. Our Support Office is also listed below and can be contacted for more general business issues. Our boutique addresses are listed under the boutique locator.


what is sweaty betty’s support office address?

Fulham Green
69 - 79 Fulham High Street
London
SW6 3JW


how do I contact sweaty betty?

Please contact us if we can be of any assistance. E-mail customercare@sweatybetty.com or call 020 7751 0591 between 9am - 12am weekdays, 10am - 10pm Saturdays and 12pm - 9pm Sundays.


Complaints

Sweaty Betty strives to offer a fast and efficient online shopping service. If for any reason you are dissatisfied with the service you have received, please contact us. We do need to know if things do go wrong so we can continue to improve our customer experience.

All complaints will come through to our Customer Care team in our London support office. E-mail customercare@sweatybetty.com or call 020 7751 0591 between 9am - 12am weekdays, 10am - 10pm Saturdays and 12pm - 9pm Sundays.

Letters can be sent to:

Sweaty Betty Customer Care
833 Fulham Road
London
SW6 5HQ


how can I find out about jobs at sweaty betty?

If you believe in healthy living, having fun and Cornish clotted cream, view the current list of vacancies.


how can I find out more about being an ambassador for sweaty betty?

We like to work with gym and yoga instructors who act as ambassadors for our brand. They ‘test drive’ our clothes and help us spread the Sweaty Betty word. If you are interested in becoming an ambassador please get in touch with your nearest boutique to see if there is a vacancy.


how can I become an affiliate of sweaty betty?

If your site is somewhere that our customer would enjoy visiting, read more about becoming an affiliate.


how can I find out about your clubs?

All of our stores have at least one (highly covetable) run or yoga club which are free of charge, so it is best to check with each of our stores directly for dates, times and availability. Please check out our boutiques page for contact details. Alternatively visit our clubs page for more information.


how can I receive a sweaty betty catalogue?
is sweaty betty part of an american chain?

In our dreams, because then we wouldn’t have to sweep the floor ourselves. In fact Sweaty Betty was the brainchild of Tamara (from England). The first shop opened in Notting Hill between a seven11 and a pawnbroker in 1998 and the website launched in 2000.


we need a sweaty betty in our town, who do I contact?

Contact Simon and convince him to put your town top of the list.


can I open a sweaty betty in my town/country?

Sweaty Betty product is only available through Sweaty Betty stores and we do not offer franchises. However if you have a track record of operating British brands in your country, partnership opportunities could be discussed.


why are you called sweaty betty?

Because it’s fun and represents the way we feel about exercise and life!


are you fashion or fitness?

We are fitness with fashion. Should the two be separate?


do you live the dream?

Definitely. Check out our scrapbook.


is betty single?

None of your business.

show footer
x
email a friend
recipient name:
recipient email:
sender name:
sender email:
message:
Submit