Delivery & Returns
Returns have been extended until 28 January 2018.
Summary of shipping options
Sweaty Betty ships throughout Europe.
|shipping options||price||estimated shipping time||trackable||service|
|standard shipping (orders over €100)||free||3-7 business days||no||Trak Pak|
|standard shipping (orders under €100)||€7||3-7 business days||no||Trak Pak|
|express shipping (orders over €400)||free||2-4 business days||yes||DHL|
|express shipping (orders under €400)||€15||2-4 business days||yes||DHL|
Please note: During our sale period, we are unable to offer an express shipping service. Please note that delivery times maybe affected due to high demand.
Standard shipping and handling charges are free when you spend €100 or more, or €7 for orders under €100.
For standard shipping, we aim to deliver your parcel within 3 to 7 business days of your order being placed. We will send you a shipping email to let you know your parcel has been dispatched from our warehouse. All orders are shipped from the United Kingdom. Please contact our Customer Care Team if you do not receive your package in 15 days.
If you are ordering more than one item your goods may be sent to you in instalments. If shipping charges are applicable you will be charged for the first parcel only.
Express shipping and handling charges are free when you spend €400 or more, or €15 for orders under €400.
For express shipping, we aim to deliver your parcel within 2 to 4 business days of your order being placed. We will send you a shipping email to let you know your parcel has been dispatched from our warehouse. A signature will be required on receipt of your order.
Express shipping parcels will not be delivered on Saturday, Sunday or government holidays.
what if I'm not in when the parcel arrives?
If your order is sent via Standard Shipping, most Sweaty Betty packages will fit into a mailbox. If the parcel is too big and no-one is home, the mailman will leave a card for you to collect it from your nearest local post office.
If your order is sent via Express Shipping (DHL), the driver will leave a card so that you can arrange a more convenient delivery time.
Each order is for the personal, non-commercial use of our customer. Resale of any Sweaty Betty product without the explicit, written consent from Sweaty Betty is strictly prohibited. Multiple orders representing what Sweaty Betty deems to be commercial quantities will not be accepted.
We understand that you may occasionally want to return items that are not suitable and are very happy to help you choose a replacement item or offer a full refund.
We are happy to offer a refund on any full price items returned to us in perfect condition, within 30 days of receipt of order, with proof of purchase.
Sale items may be refunded within 30 days of receipt of order if they are sent back in perfect condition with proof of purchase. After 30 days of receipt of order, sale items can only be returned in exchange for a credit note if they are sent back in perfect condition.
Faulty items may be returned at any time. This does not affect your statutory rights. Refunds will be credited to the original card that was used for purchase. If you decide to refund a gift we can't prevent the card-owner knowing.
how to return an item
You will receive a receipt/invoice in your parcel. It is very important when you return an item that you include the tear-off returns slip, which can be found on the right hand side of your invoice. If you are unable to do this, please print out your order details from the website or your order confirmation email and indicate which items you are returning and include this in the parcel.
If the items you wish to return have been delivered in separate parcels please return them to us in one parcel with the corresponding return sections. By doing this we will be able to process your refund faster.
Please return your items to:
Sweaty Betty c/o
Torque Group Logistics
Wortley Moor Road
- Please complete the returns section on the front of your invoice using the returns codes listed.
- Enclose this form with the unwanted items in the reusable Sweaty Betty mailing bag.
- Address the outside of the reusable mailing bag with the Sweaty Betty retuns address below
Please note packages must be returned prepaid. The cost of returning items back to us is not refunded. Please note that when sending a return, the parcel is your responsibility until it reaches us. Always retain proof of postage.
Once our warehouse has received your returned items we will credit the card used to pay for the order and send you a confirmation email. Please allow at least 2-3 working days for the refund to appear in your account. Please note that depending on your bank this may take up to 10 days.
how to order replacement items
Please follow the steps below to order a replacement item:
- Shop for the items you would like to receive in replacement of your unwanted goods and place them in your online shopping bag.
- Log into your account.
- Once in your account click on 'replacement orders'.
- Select the items you would like to replace and click 'replace now'.
- You will be taken straight to checkout.
- Discount codes can only be used once, so if a code was used on your original order please call customer care for assistance.
- To make sure we have secured the stock for your new order you will need to enter your card details. Your card will be charged when your new order is despatched.
Please return the items you do not wish to keep by following the "How to return an item" guide above. Once we have received the returned items, we will refund the amount originally charged for these items immediately.
If you are a customer in the European Union you have the right to cancel or withdraw your order with us within 14 calendar days from the day after the date you received your order. Please see our terms and conditions for information on how to cancel an order.