overall rating : 94%


Date / Location Rating Customer Comment
27th May 2018
Essex
Rating
Over the PhoneI tried to snap this up online with the first email advert however it sold out quickly. Customer service (Geraldine) contacted me to inform me my order placed could not be fulfilled and offered a chance to contact stores, which I took up. Elisabeth then contacted to say message put out to stores. The lovely Emily from the Hampstead store called me. Such polite and lovely people. An easy phone order and still free delivery and I'm sitting here wearing my gorgeous jumpsuit. Thank you. Thank you SB for the great service, linking stores and online brilliantly. Always good service- a company which goes out of its way for customer satisfaction.
12th May 2018
Harrogate
Rating
Over the PhoneFantastic customer service. Please thank Jess and the York staff for ringing last thing on a Friday afternoon and then posting out to me, thank you.
1st March 2018
Warrington
Rating
Over the PhoneLovely lady on the phone advised me
27th December 2017
Surrey
Rating
Over the PhoneThe item I wanted was out of stock online but I was able to do a phone sale with Reigate. Thank you Amy for your help!
2nd December 2017
Granada Hills
Rating
Over the PhoneAlyssa was the bomb!
30th November 2017
Berkshire
Rating
Over the PhoneVery professional
24th November 2017
Lincolnshire
Rating
Over the PhoneExcellent service and fast delivery.
17th November 2017
Nottingham, UK
Rating
Over the PhoneSuper slow phone order on this occasion, I think it took over 20 minutes in the end! Unusual but thought I'd mention :)
1st November 2017
London
Rating
Over the PhoneVery helpful customer service and prompt delivery but hard to find the styles and sizes in- store to try on (and to use the voucher before it expired).
22nd October 2017
Exeter
Rating
Over the PhoneAlways super-helpful and efficient.
21st October 2017
Newton, Ma, USA
Rating
Over the Phone1st ordered the small via website but when it came it was a little too snug. Called customer service because I couldn't do an exchange since no mediums were available. They put a request out to the stores for a medium, and within an hour, one of the stores contacted me. I then proceeded to purchase the medium via phone. Extremely helpful service both from customer service # and the sales person in the store I ended up ordering from.
14th October 2017
Stowe, VT
Rating
Over the PhoneSam Purnell always treats me well! Thank you Sam.
14th October 2017
Stowe, VT
Rating
Over the PhoneSam Purnell always takes great care of me!
4th October 2017
Winchester
Rating
Over the PhoneI was unable to make my order on line as there was a technical issue with the website but that meant I got to talk to a great lady in your offices who helped me.
30th September 2017
Seneca, SC
Rating
Over the PhoneOutstanding
 
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