Delivery & Returns
Returns have been extended until 28 January 2018.
Summary of Delivery Options
|Delivery Options||Price||Estimated Shipping Time||Trackable||Service|
|Standard UK (orders over £85)||Free||Normally 2-3 working days. Please allow up to 10 days||Yes||DPD|
|Standard UK (orders under £85)||£4||Normally 2-3 working days. Please allow up to 10 days||Yes||DPD|
|Click & Collect||Free||Normally 2-5 working days. Please allow up to 10 days||Yes||N/A|
|Next Working Day UK Delivery||£6||Next working day on orders placed before 2pm on Monday - Thursday||Yes||DPD|
|UK Highlands & Islands (orders over £85)||Free||Normally 2-5 working days. Please allow up to 10 days||Yes||Royal Mail|
|UK Highlands & Islands (orders under £85)||£4||Normally 2-5 working days. Please allow up to 10 days||Yes||Royal Mail|
|Rest of Europe||£8||Please allow 7-14 working days||No||Royal Mail|
|Rest Of World||£12||Please allow 7-14 working days||No||Royal Mail|
|Free Returns On All Orders|
Standard UK delivery is free when you spend over £85.00, or £4.00 for orders under £85.00.
UK standard delivery orders are sent using DPD. Once your parcel has been collected by DPD (usually within 2 working days of placing your order) we will send you a confirmation email and/or text message to let you know your parcel has been dispatched from our warehouse and will be with you the following day. You will receive a second email and/or text message on the day your parcel will arrive to inform you of the 1 hour window in which you should expect delivery. Both emails will give you the option to reschedule your delivery, have your parcel delivered to a neighbour and track your order.
Click and Collect
The click and collect service is free of charge.
Sweaty Betty's Click and Collect service allows you to have your items delivered to your local shop free of charge. This service is available for all products and from all Sweaty Betty shops, except our Harrods and Selfridges concessions.
We aim to have your items ready for you to collect within 2-5 working days from your chosen shop and will keep you updated on the progress of your order by email. Orders that are not collected within 2 weeks will be returned to the Sweaty Betty warehouse and will be refunded. Please do not forget to check the opening times of your local Sweaty Betty shop.
Next Day Delivery
Next day delivery is £6.
Order before 2pm from Monday – Thursday for your order to arrive before 12pm the next day by DPD. Unfortunately we do not currently offer weekend delivery on Saturday or Sunday. Any orders placed on Friday or over the weekend by next day delivery will arrive to you on Monday or Tuesday of the following week. Orders placed on public holidays will not be processed until the following working day which can add one more day to delivery times.
Overseas delivery is £8 within the EU and £12 for RoW.
Orders for delivery outside the UK are sent using the Royal Mail Airsure service and will arrive within 7-14 working days. We can trace your parcel until it reaches the destination sorting office, where it will be passed on to local mail carriers.
Tracking For Standard UK Deliveries
To track your order:
Order numbers can be found on the order confirmation page and confirmation email. Your order number will look like this:
Tracking For All Other UK Deliveries
For non-standard delivery tracking please contact our customer care team who will be able to assist you. Call us on: 020 7751 0591 or email firstname.lastname@example.org.
We are happy to offer free UK returns on any full price and sale items returned to us in perfect condition, within 30 days of receipt of order, with proof of purchase.
How To Return An Item
Please note that when sending a return, the parcel is your responsibility until it reaches us. Always retain proof of postage.
You may also return items to any of our shops (excluding Selfridges and Harrods concessions) for a refund or exchange in conjunction with our previously stated returns policy.
To return an item received as a gift, you can take your item in to a shop and exchange for another item or gift vouchers. Alternatively, you can return the item to customer care in exchange for gift vouchers to the address below.
No refunds will be given on gifts, unless refunded directly to the purchaser's card. The purchaser will be notified by email.Please send parcels to:
Sweaty Betty Customer Care
833 Fulham Rd
For advice, please call us on: 020 7751 0591 or email email@example.com.
How To Order Replacement Items
We are sorry to hear your Sweaty Betty order wasn't quite as you expected. In order to get your replacement items to you as quickly as possible we are happy to offer a free Next Day Delivery service on your new order, within the UK*. Please follow the steps below to make your replacement order:
Your replacement items will be shipped straight away and be with you within one working day (UK), or 7-14 days (RoW).
Please return the items you do not wish to keep by following the "how to return an item" guide below. Once we have received the returned items, we will refund the amount originally charged for these items immediately.
* unfortunately we are unable to offer free shipping on replacement orders outside the UK.
If you are a customer in the European Union you have the right to cancel or withdraw your order with us within 14 calendar days from the day after the date you received your order. Please see our terms and conditions for information on how to cancel an order.