summary of delivery options
|delivery options||price||estimated shipping time||trackable||service|
|standard UK (orders over £85)||free||normally 2-3 days. Please allow up to 10 days for your order||yes||interlink|
|standard UK (orders under £85)||£4||normally 2-3 days. Please allow up to 10 days for your order||yes||interlink|
|click & collect||free||normally 2-5 days. Please allow up to 10 days for your order||yes||interlink|
|next day UK delivery||£6||next working day before 12pm on orders placed before 12pm on a weekday||yes||interlink|
|UK Highlands & Islands||£4||normally 2-5 days. Please allow up to 10 days for your order||yes||Royal Mail|
|rest of Europe||£8||please allow 7-14 working days||no||Royal Mail|
|rest of world||£12||please allow 7-14 working days||no||Royal Mail|
Please note: Gift vouchers will be sent via Interlink, no postage will be charged and no signature will be required.
Standard UK delivery is free when you spend over £85.00, or £4.00 for orders under £85.00.
UK standard delivery orders are sent using Interlink Express. Once your parcel has been collected by Interlink Express (usually within 2 working days of placing your order) we will send you a confirmation email and/or text message to let you know your parcel has been dispatched from our warehouse and will be with you the following day. You will receive a second email and/or text message on the day your parcel will arrive to inform you of the 1 hour window in which you should expect delivery. Both emails will give you the option to reschedule your delivery, have your parcel delivered to a neighbour and track your order.
Please see below for details on tracking your parcel.
Once parcels have been dispatched we are unable to change the address.
You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason. During our sale period, delivery times can increase due to a larger volume of orders. For any further delivery queries, please call us on 020 7751 0591 or email email@example.com.
click and collect
The click and collect service is free of charge.
Sweaty Betty's Click and Collect service allows you to have your items delivered to your local store free of charge. This service is available for all products and from all Sweaty Betty stores, except our Harrods and Selfridges concessions.
Five simple steps to click and collect:
- Place your order online
- Select the 'click and collect' delivery option
- Select the store you wish your items to be delivered to (find your local store >)
- We will send you an email notification to inform you when your items are ready to collect
- Collect your items from your local store
We aim to have your items ready for you to collect in-store within 2-5 working days and will keep you updated on the progress of your order by email. Orders that are not collected within 2 weeks will be returned to the Sweaty Betty warehouse and will be refunded. Please do not forget to check the opening times of your local Sweaty Betty boutique.
next day delivery
Next day delivery is £6.
All Next Day parcels will be delivered by Interlink Express and are guaranteed to reach their destination by 12pm the following working day. Please place all Next Day orders by 12 noon the day before the item is to be delivered, to ensure that your order will be with you by the next day. Orders placed over the weekend or public holidays will not be processed until the following working day which can add one more day to delivery times.
During Sale period we are not always able to offer the next day delivery service.
Overseas delivery is £8 within the EU and £12 for RoW.
Orders for delivery outside the UK are sent using the Royal Mail Airsure service and will arrive within 7-14 working days. We can trace your parcel until it reaches the destination sorting office, where it will be passed on to local mail carriers.
Please note we are unable to claim the loss of a parcel with Royal Mail until 25 days have passed.
To track your order:
- Follow the link www.interlinkexpress.com
- Enter your order number in the 'tracking' box on the top right hand side of the page
Order numbers can be found on the order confirmation page and confirmation email. Your order number will look like this:
Order number: C7104410
tracking for all other UK deliveries
For non-standard delivery tracking please contact our customer care team who will be able to assist you. Call us on: 020 7751 0591 or email firstname.lastname@example.org.