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Delivery & Returns

summary of shipping options

 

Sweaty Betty ships throughout Australia and New Zealand.

 
Shipping Options Price Estimated Shipping Time Trackable Service Last Shipping Date
Standard Shipping (orders
over $250)
Free 7-10 business days Yes Trak Pak 02.12.16
Standard Shipping (orders under $250) $15 7-10 business days Yes Trak Pak 02.12.16
Express Shipping (orders over $1000) Free 5-7 business days Yes DHL 12.12.16
Express Shipping (orders under $1000) $30 5-7 business days Yes DHL 12.12.16
To ensure your order arrives in time for Christmas, we have upgraded all standard shipping orders to express shipping.
 


Please note: 
During our sale period, we are unable to offer an express shipping service. Please note that delivery times maybe affected due to high demand.
- Extended return policy: Any order placed between the 9th of Nov until the 31st of Dec can be returned up to the 29th of Jan.

 

Standard Shipping

Standard shipping and handling charges are free when you spend $250 or more, or $15 for orders under $250.

For standard shipping, we aim to deliver your parcel within 7 to 10 business days of your order being placed. We will send you a shipping email to let you know your parcel has been dispatched from our warehouse. All orders are shipped from the United Kingdom. Please contact our Customer Care Team if you do not receive your package in 15 days.

If you are ordering more than one item your goods may be sent to you in instalments. If shipping charges are applicable you will be charged for the first parcel only.

 

express shipping

Express shipping and handling charges are free when you spend $1000 or more, or $30 for orders under $1000.

For express shipping, we aim to deliver your parcel within 5 to 7 business days of your order being placed. We will send you a shipping email to let you know your parcel has been dispatched from our warehouse. A signature will be required on receipt of your order.

Express shipping parcels will not be delivered on Saturday, Sunday or government holidays.

During Sale period we are not always able to offer express shipping.

 

duties and GST

Sweaty Betty pays all import duties and taxes on your behalf. In the rare event that the charges are passed on to you, contact us with proof of payment and we will reimburse you immediately.


what if I'm not in when the parcel arrives?

If your order is sent via Standard Shipping, most Sweaty Betty packages will fit into a mailbox. If the parcel is too big and no-one is home, the mailman will leave it outside your house.

If your order is sent via Express Shipping (DHL), the driver will leave a card so that you can arrange a more convenient delivery time.

 

personal use

Each order is for the personal, non-commercial use of our customer. Resale of any Sweaty Betty product without the explicit, written consent from Sweaty Betty is strictly prohibited. Multiple orders representing what Sweaty Betty deems to be commercial quantities will not be accepted.

 

order information

Please note that for business purposes each item requested constitutes an individual order. Wherever possible we will attempt to consolidate multiple orders in one shipment and on one invoice. Due to business requirements, however, orders may be shipped over several days in multiple packages.

If you are ordering more than one item, your goods may be sent to you in instalments.

We will not charge you until the goods leave our warehouse and we will only charge you postage once per order, no matter how many parcels we send you.

Sweaty Betty reserves the right to cancel any part of your order if a product is no longer available. You will not be charged for unshipped items and no compensation will be paid in such cases.

All products are imported into Australia and New Zealand.

If you wish to ship your order outside of Australia or New Zealand, please select your region at the top of the page.

 

Returns

 

returns policy

We understand that you may occasionally want to return items that are not suitable and are very happy to help you choose a replacement item or offer a full refund.

We are happy to offer a refund on any full price items returned to us in perfect condition, within 30 days of receipt of order, with proof of purchase.
During the Christmas period we offer an extended return policy: Any order placed between the 9th of Nov until the 31st of Dec can be returned up to the 29th of Jan.

Sale items may be refunded within 30 days of receipt of order if they are sent back in perfect condition with proof of purchase. After 30 days of receipt of order, sale items can only be returned in exchange for a credit note if they are sent back in perfect condition.


Faulty items may be returned at any time. This does not affect your statutory rights. Refunds will be credited to the original card that was used for purchase. If you decide to refund a gift we can't prevent the card-owner knowing.

how to return an item

You will receive a receipt/invoice in your parcel. It is very important when you return an item that you include the tear-off returns slip, which can be found on the right hand side of your invoice. If you are unable to do this, please print out your order details from the website or your order confirmation email and indicate which items you are returning and include this in the parcel.

If the items you wish to return have been delivered in separate parcels please return them to us in one parcel with the corresponding return sections. By doing this we will be able to process your refund faster.


Please return your items to:
Sweaty Betty c/o
Torque Group Logistics
Wortley Moor Road
Wortley
Leeds
LS12 4JH
UK

  1. Please complete the returns section on the front of your invoice using the returns codes listed.
  2. Enclose this form with the unwanted items in the reusable Sweaty Betty mailing bag.
  3. Address the outside of the reusable mailing bag with the Sweaty Betty retuns address below

Please note packages must be returned prepaid. The cost of returning items back to us is not refunded. Please note that when sending a return, the parcel is your responsibility until it reaches us. Always retain proof of postage.

refund payment

Once our warehouse has received your returned items we will credit the card used to pay for the order and send you a confirmation email. Please allow at least 2-3 working days for the refund to appear in your account. Please note that depending on your bank this may take up to 10 days.

how to order replacement items

Please follow the steps below to order a replacement item:

  1. Shop for the items you would like to receive in replacement of your unwanted goods and place them in your online shopping bag.
  2. Log into your account.
  3. Once in your account click on 'replacement orders'.
  4. Select the items you would like to replace and click 'replace now'.
  5. You will be taken straight to checkout.
  6. Discount codes can only be used once, so if a code was used on your original order please call customer care for assistance.
  7. To make sure we have secured the stock for your new order you will need to enter your card details. Your card will be charged when your new order is despatched.
Your replacement items will be process by our warehouse and dispatched.
 

Please return the items you do not wish to keep by following the "How to return an item" guide above. Once we have received the returned items, we will refund the amount originally charged for these items immediately.


 
 
 
 
 
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