Sweaty Betty
Home   ›   info   ›   shipping information
Delivery and Returns banner

shipping information

summary of shipping options

Sweaty Betty ships throughout Australia and New Zealand.

 
shipping options price estimated shipping time trackable service
standard shipping (orders over $250) free 5-7 business days no Trak Pak
standard shipping (orders under $250) $15 5-7 business days no Trak Pak
express shipping (orders over $1000) free 4-5 business days yes DHL
express shipping (orders under $1000) $30 4-5 business days yes DHL

ordering in time for Christmas

All Australian shipping orders must be placed before midnight GMT on Sunday 14th December to receive your order in time for Christmas.

 

standard shipping

Standard shipping and handling charges are free when you spend $250 or more, or $15 for orders under $250.

For standard shipping, we aim to deliver your parcel within 5 to 7 business days of your order being placed. We will send you a shipping email to let you know your parcel has been dispatched from our warehouse. All orders are shipped from the United Kingdom. Please contact our Customer Care Team if you do not receive your package in 15 days.

If you are ordering more than one item your goods may be sent to you in instalments. If shipping charges are applicable you will be charged for the first parcel only.

 

express shipping

Express shipping and handling charges are free when you spend $1000 or more, or $30 for orders under $1000.

For express shipping, we aim to deliver your parcel within 4 to 5 business days of your order being placed. We will send you a shipping email to let you know your parcel has been dispatched from our warehouse. A signature will be required on receipt of your order.

Express shipping parcels will not be delivered on Saturday, Sunday or government holidays.

 

duties and GST

Sweaty Betty pays all import duties and taxes on your behalf. In the rare event that the charges are passed on to you, contact us with proof of payment and we will reimburse you immediately.

what if I'm not in when the parcel arrives?

If your order is sent via Standard Shipping, most Sweaty Betty packages will fit into a mailbox. If the parcel is too big and no-one is home, the mailman will leave it outside your house.

If your order is sent via Express Shipping (DHL), the driver will leave a card so that you can arrange a more convenient delivery time.

 

personal use

Each order is for the personal, non-commercial use of our customer. Resale of any Sweaty Betty product without the explicit, written consent from Sweaty Betty is strictly prohibited. Multiple orders representing what Sweaty Betty deems to be commercial quantities will not be accepted.

 

order information

Please note that for business purposes each item requested constitutes an individual order. Wherever possible we will attempt to consolidate multiple orders in one shipment and on one invoice. Due to business requirements, however, orders may be shipped over several days in multiple packages.

If you are ordering more than one item, your goods may be sent to you in instalments.

We will not charge you until the goods leave our warehouse and we will only charge you postage once per order, no matter how many parcels we send you.

Sweaty Betty reserves the right to cancel any part of your order if a product is no longer available. You will not be charged for unshipped items and no compensation will be paid in such cases.

All products are imported into Australia and New Zealand.

If you wish to ship your order outside of Australia or New Zealand, please select your region at the top of the page.

show footer
x
email a friend
recipient name:
recipient email:
sender name:
sender email:
message:
Submit