faq :: ordering , delivery & returns :: terms & conditions :: security & privacy

At Sweaty Betty, all online purchases take place safely, using the latest internet security technology to protect our customers. We encrypt your entire transaction including your credit card information to ensure your purchases with us are private and protected as they travel to us via the internet. We accept orders only from Web browsers that can use Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers now support this.

The site is thawte assured, which is an independent hallmark and is industry standard security.

If you have questions regarding our credit card security policies, please email us at internet@sweatybetty.com

At Sweaty Betty we take your privacy seriously. We also want to use this great technology to treat you as real customers in the old fashioned sense of the word. We have drawn up these brief guidelines so that you know your information is secure. However, Internet technologies are rapidly evolving so these guidelines are subject to change.

Sweaty Betty is a registered user under the Data Protection Act. 

We ask you to supply the following information during the ordering process:
- name
- mailing address
- email address
- password
- telephone number
- credit card details
- we may ask for some demographic information for user profiling in aggregate form.

We use this information for the following purposes:
- to send you the product that you have bought.
- to send email or conventional mail to you, after you have purchased a product.
- to let you know by email of new ranges and services that have come in.
- to enable you to access your account.
- to call you regarding delivery of your order.
- to charge you for the product.
- to perform statistical analyses measuring relative interest in the various areas of our site and customer profiles.

Upon request, we will remove you from our email or catalogue mailing lists. Simply write to internet@sweatybetty.com with 'unsubscribe' in the subject field.

In addition we may employ HTTP cookies:
- to recognize users.
- to track individual shopping carts through the ordering process.

We do occasionally make names and addresses available to companies whose products we think may interest you, unless you have told us not to. If you do not wish to receive such offers please email us at internet@sweatybetty.com

We are not responsible for the content or the privacy policies of Web sites to which this site may link.

For further details on the privacy of your information email internet@sweatyBetty.com or else freephone 0800 169 3889 between 9am - 7pm weekdays and 11am - 4pm Saturdays.

Company information
Sweaty Betty is the trading name of Lady of Leisure Limited, company number 3525806. We operate under UK law. The registered office is: 833 Fulham Road, London, SW6 5HQ