faq :: ordering , delivery & returns :: terms & conditions :: security & privacy

We hope you will find the answers to your questions on these pages. Use the navigation bar above or see the frequently asked questions below:

Ordering & Delivery
What methods of payment do you accept?
What is Verified by Visa and MasterCard SecureCode?
Why should I give you my mobile number?
How long will I have to wait to receive my stuff?
How much is postage?
Can I buy items tax-free if I live outside of the UK?
Why is it that there are things on the website that are out of stock?
Do you sell gift vouchers?
How do I redeem gift vouchers when making an online purchase?
Returns
What is your returns policy?
How do I return something if I need to?
Can I exchange an item?
What is your return address?
Fits & Sizes
Do you have a size guide?
How long are the short, regular and long legs?
Are your clothes only designed for size 8 stick insects?
Do you cater for all bust sizes and would I need to wear a bra if a top has hidden support?
I am pregnant, do you sell maternity wear?
Product Information
How do I wash your stuff?
Where are your clothes made?
What fabrics do you use?
Privacy
Why do you want my email address?
Discounts & Promotions
What is the Sweaty Betty privilege card?
Do you give discounts to people who work in the health and fitness industry?
How do I use my discount when ordering online?
My team needs some gear, can you help?
Members area
Why can’t I enter my Member card number online?
How do I get a personal trainer discount?
I have a member card, how do I get my extra 10% off Sale items?
General Information
What’s your address?
How can I find out about jobs at Sweaty Betty?
How can I find out more about being an ambassador for Sweaty Betty?
How can I become an affiliate of Sweaty Betty?
Is Sweaty Betty part of an American chain?
We need a Sweaty Betty in our town, who do I contact?
I would like to open a Sweaty Betty in my town/country who do I call?
Why are you called Sweaty Betty?
Are you fashion or fitness?
Do you live the dream?
Is Betty single?

• What methods of payment do you accept?
You can pay for your order by using the following; Visa, MasterCard, Delta/Connect or Maestro and PayPal. We do not accept American Express, cheques or cash.

• What is Verfied by Visa and MasterCard SecureCode?
Verified by Visa and MasterCard SecureCode are services that protect your card details with a personal password, designed especially for customers who shop online to give added security. They allow you to create your own password, which only you know, to use every time you shop online using these cards.

You need to register your card with a password. You need only do this once, then whenever you use the card to shop online you will be asked to enter the password when you check out.

To register your card, you can do it as part of the check out process. When you confirm your order you may be asked by your bank if you wish to register your card. If you click yes, you will be directed to the bank’s website in order to do so. Alternatively you can contact the issuer of your card directly to register the card. To find out more about these services

Click here to visit Verified by Visa website
Click here to visit Mastercard SecureCode website

• Why should I give you my mobile number?
If your parcel is being sent standard delivery in the UK and you have supplied your mobile number, we will:

• Send you a text to let you know your parcel has been dispatched from our Warehouse.
• Then send you a text on the day that your parcel will be delivered to you and give you the option to have your parcel delivered on an alternate day.

Gift vouchers can be redeemed when making an on-line purchase or in any Sweaty Betty boutique (not concessions in department stores). 

• How to redeem gift vouchers when making an on-line purchase:

 Unfortunately currently our website cannot redeem your voucher against your order at point of checkout. However we are able to process your voucher manually. Please checkout paying for the full amount with a card and we will dispatch your order straight away. We then ask that you send in your gift voucher to our customer services team at 833 Fulham Road, London, SW6 5HQ with your order number and contact details and we will refund the gift voucher denomination upon receipt to the same credit card you used to make the purchase.

• What is your returns policy?
We want you to be delighted when you shop with us but we understand that with online purchasing, you may occasionally want to return items that are not suitable. Here is our returns policy

• How do I return something if I need to?
When we send out your order we enclose a returns form. It tells you where to send items back to. If you are unsure about what you would like instead, or have a particular reason for returning items, we would love to hear from you, so feel free to call us or email internet@sweatybetty.com.

• Can I exchange an Item from my online order?
We understand that sometimes when purchasing online not all items will be suitable, to guarantee your exchange item we recommend placing a new order and sending your unsuitable item back to us for a full refund.

• What is your return address?
The return address is: Sweaty Betty Returns c/o Elite Group Logistics, Wortley Moor Road,Wortley, Leeds, LS12 4HJ. However feel free to return items to one of our boutiques (not concessions in department stores) if that is easier for you. 

• Do you have a size guide?
Yes click here

• How long are the short, regular and long legs?
Short length is approximately 29” (74cm), regular length is approximately 31” (79cm) and long length is approximately 33” (84cm). See our size chart for further advice.

• Are your clothes only designed for size 8 stick insects?
No! We have different things for different shapes. Sweaty Betty collections start from an XS (size 8) and go to an XL (size 16) in some styles and flatter just about every type of figure. If you have just had a baby or gone up a dress size, then call or email us and we can advise you about the best things to choose.

• Do you cater for all bust sizes and would I need to wear a bra if a top has hidden support?
We cater for both the big and smaller busted lady; there are styles and sizes to suit both. Most of our technical tops come with hidden support but we recommend that you also wear a sports bra if you are above a C cup. Our sports bras go up to an F cup and have different impact levels depending on your size and the type of exercise you are doing. Click here for our bra finder.

• I am pregnant, do you sell maternity wear?
A lot of mums-to-be wear Sweaty Betty because the fabric is so stretchy and many of the trousers have drawstring waists. We have also had great feedback about our roll down pants and skirts, because they can be worn rolled over or under the tummy.

• How do I wash your clothing?
All of our clothes have washing guidelines on them. You should never wash our “wickable” items with conditioner as it clogs up the pores and stops the fabric from ‘wicking’ the sweat away from your skin.
• Where are your clothes made?
We source manufacturers and suppliers from all around the world. However we take care to ensure that they not only comply with the Sweaty Betty brand guidelines, but also International laws regarding working conditions.
• What fabrics do you use?
We are proud of the beautiful performance fabrics we use. Not only do they make you look and feel good, but they have technical properties to enhance your workout or practice.

Our fabrics

The Sweaty Betty fabrics each fulfil a specific purpose as well as providing the right hand feel and look. Below are the fabrics we have developed and that we use.

Sweattech

Sweattech fabrics are specially chosen to empower, work with and support your body during high impact aerobic exercise.

• Sweat-wicking
• High stretch
• Supportive

The Sweattech family of fabrics also include features like: quick drying, odour resistant, lightweight, colourfast and durable

Yogatech

Yogatech fabrics are beautifully soft, draping fabrics which will stretch with you into the deepest poses and comfort you at rest.

• Natural fibres
• No pilling
• High flex

The Yogatech family of fabrics also include features like: crease resistance, durability, odour resistance and good shape retention.

Protecttech

Protecttech fabrics help you handle the challenges of physical activity in sub zero temperatures from base layer to mid layer to outer layer.

• Protective
• Breathable
• Insulating

The Protecttech family of fabrics also include features like: waterproof, windproof, hard wearing and high stretch.

Cooldown

Cooldown fabrics are chosen to perform pre and post workout and to complement technical fabrics as cover-ups and insulators.

• Soft touch
• Natural blends
• Breathable

The Cooldown family of fabrics also include features like: insulating, lightweight, UV protective and high drape

Swimtech

Swimtech fabrics are designed to withstand the rigours of the pool including chlorine and constant wetness.

• Quick drying
• Keep their shape
• Durable

The Swimtech family of fabrics also include features like: lightweight, chlorine resistant, supportive and sweat wicking.

Sweattech fabrics

Sweattech Sculpt: Sweattech Sculpt is a manmade fibre with a 'Cotton-like' hand feel with supportive sculpting stretch and will wick moisture away from the body.
Care: Wash at 40°C, cool iron, no tumble dry, no bleach, no dry clean. Wash inside out. Wash deep colours separately. Do not use fabric conditioner. We recommend you think climate and wash at 30°C.

Sweattech Light : Sweattech Light is an incredibly durable lightweight fabric with a soft hand feel. The manmade fibre has excellent sweat wicking properties and a good stretch.
Care: Wash at 40°C, cool iron, no tumble dry, no bleach, no dry clean. Wash inside out. Wash deep colours separately. Do not use fabric conditioner. We recommend you think climate and wash at 30°C.

Sweattech Stretch: Sweattech Stretch is a fabric of choice for seamlessly engineered garments. It is a soft but supportive fabric in man made fibres with a great stretch and sweat wicking properties.
Care: Wash at 40°C, cool iron, no tumble dry, no bleach, no dry clean. Wash inside out. Wash deep colours separately. Do not use fabric conditioner. We recommend you think climate and wash at 30°C.

Sweattech Power: Sweattech Power is a high stretch fabric that gives super support to your muscles to enhance performance.
This moisture wicking fabric made of manmade fibres keeps you dry during high impact sport.Care: Wash at 40°C, cool iron, no tumble dry, no bleach, no dry clean. Wash inside out. Wash deep colours separately. Do not use fabric conditioner. We recommend you think climate and wash at 30°C.

Sweattech Thermal: Sweattech Thermal is a breathable & supportive fabric with a soft brushed back. The manmade fibres provide the fabric with great insulation properties with a wicking finish to keep you warm and free of perspiration
throughout your workout.
Care: Wash at 40°C, cool iron, no tumble dry, no bleach, no dry clean. Wash inside out. Wash deep colours separately. Do
not use fabric conditioner. We recommend you think climate and wash at 30°C.

Sweattech Bamboo: Bamboo is a regenerated fibre made from bamboo which is a great alternative to man made fabrics. With an incredibly soft hand feel, bamboo helps control body temperature and its natural anti-microbial qualities keep your clothes fresher for longer.
Care: Wash at 40°C, cool iron, no tumble dry, no bleach, no dry clean. Wash inside out. Wash deep colours separately. Do
not use fabric conditioner. We recommend you think climate and wash at 30°C.

Yogatech fabrics

Yogatech Cotton stretch : Cotton fibres are natural fibres that are breathable and possess excellent absorbing capabilities. The stretch properties of this fabric mean that it will stay in shape thoughout your practice.
Care: Wash at 40°C, warm iron, tumble dry with low setting, dry cleanable, no bleach. Wash inside out. Wash deep colours separately. We recommend you think climate and wash at 30°C.

Yogatech Brushed cotton stretch :This beautifully brushed cotton feels gorgeous against your skin. Cotton fibres are natural fibres which are breathable and possess excellent absorbing capabilities. The stretch properties of this fabric mean that it will stay in shape thoughout your practice
Care: Wash at 40°C, warm iron, tumble dry with low setting, dry cleanable, no bleach. Wash inside out. Wash deep colours separately. We recommend you think climate and wash at 30°C.

Yogatech Bamboo stretch : Bamboo is a regenerated fibre made from bamboo which is a great alternative to man made fabrics.
With an incredibly soft hand feel, bamboo helps control body temperature and its natural anti-microbial qualities keep your clothes fresher for longer.
Care: Wash at 40°C, cool iron, no tumble dry, no bleach, no dry clean. Wash inside out. Wash deep colours separately. We recommend you think climate and wash at 30°C.

Yogatech Sculpt :Yogatech Sculpt is a manmade fibre with a 'Cotton-like' hand feel with supportive sculpting stretch and will wick moisture away from the body.
Care: Wash at 40°C, cool iron, no tumble dry, no bleach, no dry clean. Wash inside out. Wash deep colours separately. Do not use fabric conditioner. We recommend you think climate and wash at 30°C.

Yogatech Viscose stretch: Viscose fabrics are made of regenerated wood pulp. They are excellent for drapy styles and combined with elastane this fabric has great stretchability and recovery and is very comfortable to wear.
Care: Wash at 40°C low spin, warm iron, no tumble dry, dry cleanable, no bleach. Wash inside out. Wash deep colours separately. We recommend you think climate and wash at 30°C

Yogatech Viscose : Viscose is a very drapy lightweight fabric with a slightly shiny sheen based on regenerated wood pulp. Dries quickly and is great for wearing during warm up or after class to keep you warm.
Care: Wash at 40°C low spin, warm iron, no tumble dry, dry cleanable, no bleach. Wash inside out. Wash deep colours eparately. We recommend you think climate and wash at 30°C

Yogatech Modal stretch : Modal is a soft smooth fabric with an amazing drape and a matte beautiful sheen. It is made of regenerated beechwood pulp and has all the great properties of cotton. On top of this it absorbs 50% more moisture than cotton.
Care: Care: Wash at 40°C low spin, warm iron, no tumble dry, dry cleanable, no bleach. Wash inside out. Wash deep colours separately. We recommend you think climate and wash at 30°C.

Yogatech Cotton :Cotton fibres are natural fibres which are breathable and possess excellent absorbing capabilities. The combed yarn makes the fabric very soft and comfortable to wear.
Care: Wash at 40°C, warm iron, tumble dry with low setting, dry cleanable, no bleach. Wash inside out. Wash deep colours separately. We recommend you think climate and wash at 30°C.

Protecttech fabrics

Protecttech Softshell : Protecttech Softshell is a waterproof and windresistant fleece-backed fabric made of manmade fibres. It has a fourway stretch for increased freedom of movement and warm fleece for insulation.
Care: Wash at 40°C, cool iron, no tumble dry, no bleach, no dry clean. Wash inside out. Wash deep colours separately. Do not use fabric conditioner. We recommend you think climate and wash at 30°C.

Protecttech Hardshell :Protecttech Hardshell uses latest generation fabric technology consisting of manmade fibres to provide a strong outerlayer which is waterproof and breathable ensuring you are dry and comfortable at all times.
Care: Wash at 40°C, cool iron, no tumble dry, no bleach, no dry clean. Wash inside out. Wash deep colours separately. Do
not use fabric conditioner. We recommend you think climate and wash at 30°C

Protecttech Merino : Protecttech Merino wool is the perfect natural fibre for warmth and performance. Merino wool has all the great wicking and insulating properties of wool without the itchiness and is machine washable. It is antibacterial and designed to be worn against the skin as a base layer.
Care: Wash at 40°C, cool iron, no tumble dry, no bleach, no dry clean. Wash inside out. Wash deep colours separately. Do not use fabric conditioner. We recommend you think climate and wash at 30°C.

Protecttech Storm : Protecttech Storm uses latest generation fabric technology made of manmade fibres to give you a protective outerlayer which is waterproof and breathable to keep dry.
Care: Wash at 40°C, cool iron, no tumble dry, no bleach, no dry clean. Wash inside out. Wash deep colours separately. Do not use fabric conditioner. We recommend you think climate and wash at 30°C.

Protecttech Shower : Protecttech Shower is a shower-resistant, lightweight and breathable fabric made of manmade fibres and designed for regulating your temperature and keeping you dry for outdoor pursuits.
Care: Wash at 40°C, cool iron, no tumble dry, no bleach, no dry clean. Wash inside out. Wash deep colours separately. Do not use fabric conditioner. We recommend you think climate and wash at 30°C.

Protecttech Stretch : Protecttech Stretch is an extremely lightweight, stretch, woven fabric made of manmade fibres.
Care: Wash at 40°C, cool iron, no tumble dry, no bleach, no dry clean. Wash inside out. Wash deep colours separately. Do not use fabric conditioner. We recommend you think climate and wash at 30°C.

Protecttech Fleece : Micro- fleece fabric made of manmade fibres manages your body temperature and allows it to breathe as it keeps you warm. It is great as a midlayer and soft enough to wear next to your skin.
Care: Wash at 40°C, cool iron, no tumble dry, no bleach, no dry clean. Wash inside out. Wash deep colours separately. Do not use fabric conditioner. We recommend you think climate and wash at 30'.

Cooldown fabrics

Cooldown Luxe : Cool Down Luxe is a luxury cotton blended fleece. It drapes beautifully and has a luxurious handfeel. The insulation properties keep you warm whilst managing the moisture from the skin's surface to keep you dry.
Care: Wash at 40°C low spin, warm iron, no tumble dry, dry cleanable, no bleach. Wash inside out. Wash deep colours separately. We recommend you think climate and wash at 30°C.

Cooldown Brushed cotton stretch : This beautifully brushed cotton feels gorgeous against your skin. Cotton fibres are natural fibres which are breathable and possess excellent absorbing capabilities. The stretch properties of this fabric mean that it will stay in shape thoughout your practice.
Care: Wash at 40°C, warm iron, tumble dry with low setting, dry cleanable, no bleach. Wash inside out. Wash deep colours separately. We recommend you think climate and wash at 30°C.

Cooldown Viscose stretch : Viscose fabrics are made of regenerated wood pulp. They are excellent for drapy styles and combined with elastane this fabric has great stretchability and recovery and is very comfortable to wear
Care: Wash at 40°C low spin, warm iron, no tumble dry, dry cleanable, no bleach. Wash inside out. Wash deep colours separately. We recommend you think climate and wash at 30°C.

Cooldown Silk velour : Silk viscose velour is a naturally warm fabric with a luxurious yet relaxing handfeel made of natural fibres. The great insulation properties of silk keeps you warm and comfortable.
Care: Handwash cool water, cool iron, no tumble dry, dry cleanable, no bleach. Iron on reverse.

Cooldown Cotton velour : Cotton velour mainly consists of natural fibres and has a velvety luxurious handfeel. The high cotton content ensures you stay warm to and from the gy.
Care: Wash at 40°C, warm iron, tumble dry with low setting, dry cleanable, no bleach. Wash inside out. Wash deep colours separately. We recommend you think climate and wash at 30°C.

Cooldown Soft Acrylic : Acrylic is a manmade fibre which has the same soft luxurious handfeel and drape as wool and keeps you just as warm to and from the gym.
Care: Wash at 40°C wool wash, no iron, no tumble dry, no bleach, dry clean. Dry flat. We recommend you think climate and wash at 30°C.

Cooldown Viscose : Viscose is a very drapy lightweight fabric with a slightly shiny sheen based on regenerated wood pulp. Dries quickly and is great for wearing during warm up or after class to keep you warm.
Care: Wash at 40°C, cool iron, no tumble dry, no bleach, no dry clean. Wash inside out. Wash deep colours separately. Do not use fabric conditioner. We recommend you think climate and wash at 30°C

Cooldown Wool Cashmere : Wool cashmere is a very luxurious and naturally warm fabric with a gorgeous soft handfeel. It is made of natural fibres and automatically regulates your body temperature making it a real treat to snuggle up in.
Care: Wash at 40°C wool wash, no iron, no tumble dry, no bleach, dry cleanable. Dry flat. We recommend you think climate and wash at 30°C.

Swimtech fabrics

Swimtech Quick Dry : Swimtech Quick dry is a tried and tested swimwear fabric made of manmade fibres. It has excellent quick drying properties that will leave you feeling dry in no time.
Care: Wash at 40°C, cool iron, no tumble dry, no bleach, no dry clean. Wash inside out. Wash deep colours separately. Do not use fabric conditioner. We recommend you think climate and wash at 30°C.

Swimtech Durable: Swimtech Durable is a beautiful swimwear fabric made of manmade fibres which has been engineered to stay strong and supportive swim after swim. Superior chlorine resistance compared to elastane based fabrics.
Care: Wash at 40°C, cool iron, no tumble dry, no bleach, no dry clean. Wash inside out. Wash deep colours separately. Do
not use fabric conditioner. We recommend you think climate and wash at 30°C.

Swimtech Sensitive : Sweattech Sensitive is a lightweight fabric with incredible stretch and a matt finish providing great muscle support as well as slimming and sculpting the body . The manmade fibres have a hydrophilic property that wicks moisture away from the body. It’s easy to wash, easy to care for and dries very quickly.
Care: Wash at 40°C, cool iron, no tumble dry, no bleach, no dry clean. Wash inside out. Wash deep colours separately. Do not use fabric conditioner. We recommend you think climate and wash at 30°C

• Why do you want my email address?
Primarily so that we can contact you if there is a problem; we find that most people respond faster this way. Occasionally we will contact you to let you know our latest news or special offer, however if this really bugs you then we can take you off the database.  The quickest way to do this is to unsubscribe from the last/next e-mail you receive from us.  Go to the bottom of the e-mail, click through where directed and if you choose to unsubscribe you will be taken off our e-mail database. Otherwise e-mail us at internet@sweatybetty.com and we will do it for you.

• What is the Sweaty Betty privilege card?
It’s a club card which entitles you to various discounts, promotions and special events which we run throughout the year. Click here for more details.

• Do you give discounts to people who work in the health and fitness industry?
Yes!  Please apply for a sweatyClub card by e-mailing internet@sweatybetty.com and then send us proof of your status/job.  Once we have received both, you will receive a club card and you will be entitled to 20% off. For more information click here.

• How do I use my discount when ordering online?
To use your industry discount online we first need to make sure your online account has been set up. Please email us atinternet@sweatybetty.com or call us on 0800 169 3889 with your member card number or personal information and we will set you up with an online account at www.sweatybetty.com.Then all you have to do is make sure you sign into your account before placing any items in your basket and the discount will automatically be calculated.

• My team needs some gear, can you help?
We do give team discounts, you need to contact internet@sweatybetty.com or on 0800 169 3889 General Information

• Why can't I enter my Member card online?
Unfortunately our website cannot recognize your card number when ordering online but if you use the same email address that you issued when signing up, all of your Sweaty Betty purchases will be recorded in the one store account.

• How do I get a personal trainer discount?
If you have a member card set up with your discount already simply email us at internet@sweatybetty.com or call us on 0800 169 3889 with your member card information so that we can set your online account up for you. then all you have to do is make sure you sign into your account before placing any items in your basket and the discount will be automatically calculated. If you are not already a member please email your personal information and proof of your qualification to the above email address or mail this into us at 833 Fulham Road, London, SW65HQ

• I have a member card, how do I get my extra 10% off Sale items?
Because our website does not recognize your Member card number, please make sure your store account has a record of your current email address. You will then receive exclusive updates, newsletters and promotions as well as discount codes to use during sale times so you can receive your 10% off Sale items.

• What’s your address?
Our Internet Customer Services address is listed under “contact us” or click here. Our Support Office is also listed and can be contacted for more general business issues.  Our boutique addresses are listed under “nearest boutique” or click here to be taken to them.

• How can I find out about jobs at Sweaty Betty?
If you  believe in healthy living, having fun and Cornish clotted cream, click here to see the current list of vacancies.

• How can I find out more about being an ambassador for Sweaty Betty?
We like to work with gym and yoga instructors who act as ambassadors for our brand. They ‘test drive’ our clothes and help us spread the Sweaty Betty word.  If you are interested in becoming Betty’s buddy please get in touch with your nearest boutique to see if there is a vacancy. Click here for your nearest boutique.

• How can I become an affiliate of Sweaty Betty?
If your site is somewhere that Betty would enjoy visiting click here for information about affiliates.

• Is Sweaty Betty part of an American chain?
In our dreams, cos then we wouldn’t have to sweep the floor ourselves. In fact Sweaty Betty was the brainchild of Tamara (from England). The first shop opened in Notting Hill between a seven11 and a pawnbroker in 1998 and the website opened in 2000.

• We need a Sweaty Betty in our town, who do I contact?
Contact Simon and convince him to put your town top of the list.

• I would like to open a Sweaty Betty in my town/country who do I call?
 We would work with franchise partners overseas who currently operate at least 3 separate UK brands as franchises.  They must also have the expertise and finance to open a minimum of 5 stores in the first two years. Simon is your contact for this.

• Why are you called Sweaty Betty?
Because it’s fun and represents the way we feel about exercise and life!

• Are you fashion or fitness?
We are fitness with fashion. Should the two be separate?

• Do you live the dream?
Definitely. Check out Betties in action.

• Is Betty single?
None of your business.

We would love to hear from you, so please email us the questions you would like to see answered and we will publish them on the site. Click here to email us direct